topic Talk Talk blocking my VPN in Broadband

Talk Talk blocking my VPN

PeteRobins13 — Tue, 23 Jul 2024 19:01:36 GMT

Please help! I work from home and talk talk continuously block my company VPN - after a few months of successfully cracking it, Talk Talk reset our router due to slow service and its gone again. This time the IT department at work are out of ideas, online chat goes round and round in circles and i'm unable to work! Please help! The online chat have promised they have re set the firmware but no joy.

Re: Talk Talk blocking my VPN

KeithFrench — Tue, 23 Jul 2024 21:36:10 GMT

What make/model of router are you using & what firmware version is it running? Which VPN client are you using?

Re: Talk Talk blocking my VPN

Anonymous — Wed, 24 Jul 2024 06:29:00 GMT

Hi Pete,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: Talk Talk blocking my VPN

PeteRobins13 — Wed, 24 Jul 2024 16:38:41 GMT

I have now updated these, please let me know what else you need. I desperately need this to work. The IT department at work have said that the Port 1723 and the GRE port need to be allowed to pass through.... this means nothing to me,

Thanks in advance.

Re: Talk Talk blocking my VPN

PeteRobins13 — Wed, 24 Jul 2024 16:39:37 GMT

VPN is Draytek but I'm really not sure about the rest as the label has come off the back of the router.

Re: Talk Talk blocking my VPN

Anonymous — Thu, 25 Jul 2024 06:15:56 GMT

Morning Pete,

I'm sorry for the delay. Would you like us to send a Sagemcom Wifi Hub instead to see how this compares?

Thanks

Michelle

Re: Talk Talk blocking my VPN

KeithFrench — Thu, 25 Jul 2024 07:36:44 GMT

Hi @PeteRobins13

I have done extensive testing of VPN clients, do you know which VPN protocol this Draytek one uses, or can you provide me with a link to it.

All ports should be allowed through the router's firewall in an outbound direction.