topic Re: Complaint Ref: CMP-692879 [ET-824318] in Broadband

Complaint Ref: CMP-692879 [ET-824318]

Bannus — Wed, 24 Jul 2024 08:22:00 GMT

Talk talk has not addressed my complaint instead they tried to pressure sell a different product and contract. They sent messages saying going to contact me at a certain time and date but never do. What should I do now please, never been treated like the before and been a loyal customer for years.

Re: Complaint Ref: CMP-692879 [ET-824318]

Debbie-TalkTalk — Wed, 24 Jul 2024 08:53:00 GMT

Hi Bannus

I'm really sorry to hear this.

If you have a complaint raised then our complaints team will contact you to discuss this.

Are you experiencing a fault with your connection?

Re: Complaint Ref: CMP-692879 [ET-824318]

Bannus — Wed, 24 Jul 2024 09:26:05 GMT

They send messages to phone saying will call at a time but never do. At a loss now, LP

Re: Complaint Ref: CMP-692879 [ET-824318]

Bannus — Wed, 24 Jul 2024 09:43:11 GMT

I have just had an email giving me a badge, what do I do with it please?

Re: Complaint Ref: CMP-692879 [ET-824318]

Chris-TalkTalk — Wed, 24 Jul 2024 12:18:11 GMT

Hi Bannus,

If it's a badge from the community you don't need to do anything with it

Chris

Re: Complaint Ref: CMP-692879 [ET-824318]

Davemartin — Tue, 29 Oct 2024 10:56:22 GMT

Where is my compensation for not being connected for 13 days?

Re: Complaint Ref: CMP-692879 [ET-824318]

Arne-TalkTalk — Tue, 29 Oct 2024 11:43:21 GMT

@Davemartin please start a separate topic and we can start to investigate.