topic Re: Wifi Down Again in Broadband

Wifi Down Again

CharlieMD1 — Sun, 14 Jul 2024 12:37:10 GMT

Hi,

My wifi/internet keeps going down - really not sure what to do as have posted on the community a couple of times previously and it's always been fixed which I really appreciate however It's becoming a serious issue with WFH as I have to switch to my 4G Hotspot to take calls because the wifi is so unreliable.

Any help?

Re: Wifi Down Again

Anonymous — Mon, 15 Jul 2024 07:43:07 GMT

Morning,

I'm really sorry to hear this. I've run a test on the line now which is clear, however the connection does look unstable. Is there any noise on the voice service? Does your main socket also have a test socket please?

Thanks

Michelle

Re: Wifi Down Again

CharlieMD1 — Wed, 24 Jul 2024 11:06:50 GMT

Hi Michelle,

My wifi is down again today, there's just an amber light on the router. I've had to switch the 4G as working from home but that's not a permanent solution.

I don't know if it's got a test socket or not.

Re: Wifi Down Again

Karl-TalkTalk — Wed, 24 Jul 2024 12:47:28 GMT

I've made a small adjustment to your connection and reset the dataport.

If you can check your socket to see if it does have a 'Test Socket' and test directly at this to rule out any internal issues.

Thanks

Karl.