topic Re: Router Optimisation in Broadband

Router Optimisation

mjlew86 — Tue, 23 Jul 2024 11:38:25 GMT

Could somebody please turn OFF the optimisation on my Fast5364 router. It continues to 'optimise' to the same channel as next door's BT hub causing interference and very slow speeds at the receiving equipment at the front of the house. I am continually having to manually reset the channel to get everything working properly.

Re: Router Optimisation

Debbie-TalkTalk — Tue, 23 Jul 2024 11:42:43 GMT

Hi mjlew86

Apologies, we are no longer able to switch WIFI optimisation off.

Is this affecting all devices or only certain devices?

Re: Router Optimisation

mjlew — Tue, 23 Jul 2024 11:47:58 GMT

All devices at the front of the house. Whoever came up with the idea that auto-optimisation was good for the transmitter when it is the channel at the receivers that matters!!

Re: Router Optimisation

Debbie-TalkTalk — Tue, 23 Jul 2024 11:49:19 GMT

Hi @mjlew86

Please can you add your name and TalkTalk landline number to your Community Profile, I can then check your wireless stats.

Thanks

Re: Router Optimisation

mjlew — Tue, 23 Jul 2024 11:53:12 GMT

Name and phone number added. Note: Mobile not normally monitored

Re: Router Optimisation

Debbie-TalkTalk — Tue, 23 Jul 2024 11:58:17 GMT

Hi mjlew

Thank you. Which specific devices are at the front of the house?

Re: Router Optimisation

mjlew — Tue, 23 Jul 2024 12:00:21 GMT

2 x desk-top. Ipad touch usually

Re: Router Optimisation

Debbie-TalkTalk — Tue, 23 Jul 2024 12:03:36 GMT

Hi mjlew

The desk-top doesn't look too bad from what I can see (but that's not to say you're not experiencing issues)

@KeithFrench provides really good advice on improving wireless performance. Could you help please Keith?

Re: Router Optimisation

KeithFrench — Tue, 23 Jul 2024 12:09:33 GMT

Hi @mjlew

@Debbie-TalkTalk has asked me to help you with your WiFi problems.

Slow speed, intermittent dropouts, breaks in the signal or no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a byproduct of the popularity of Wi-Fi.

Generally speaking, the 2.4GHz band suffers a lot more from interference than the much faster 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.

In other words, I try to help you optimise your Wi-Fi connection. The next stage involves sending out a guide to you to help you get me some important diagnostic results so that I can analyse them for you and recommend changes to your router configuration to solve them.

I only send this out to people who request it.

Re: Router Optimisation

mjlew — Tue, 23 Jul 2024 13:41:33 GMT

It is all working OK at the moment because I manually reset the modem to channel 6 this morning as it had, once again, 'optimised' to channel 1 (next door's BT Hub channel). I know what the problem is - it is the stupidity of something that optimises a transmitter to a channel that interferes with the receiving devices. The BT Hub is strong enough to use at the front of this house if I ever have a line outage. The frustration is having to do this nearly every day.

Re: Router Optimisation

CMJTW — Tue, 23 Jul 2024 15:28:58 GMT

Would you send me a copy of your guide please.

Re: Router Optimisation

KeithFrench — Tue, 23 Jul 2024 21:16:03 GMT

Do not worry about interpreting the results, I will do that for you. I will send a PM to you that contains a link for a guide of mine on Wi-Fi interference. It is quite long (about 30 pages), but you will probably only need to look at three or four pages in total. Initially look at the section called "Are you suffering from interference – prove it first". This is the first link in the table of contents. This section includes full details of free Wi-Fi analysers that I recommend for Windows, Windows phone, Android and Apple operating systems. However, I have no way of testing the Apple product. Select the analyser of your choice & my guide explains how to use it.

If you are using Wi-Fi Scanner, then please attach the zip file to this thread. As soon as I have downloaded it, I will remove the attachment from your post, to preserve your privacy.

With all other analysers, please follow my instructions below.

Collect the screenshots that I require and include them in your reply.

Please post the screenshots to me in a PM (to protect your privacy), which I have requested in my guide. No photos please as they can be difficult to read, because the text can get out of focus when zoomed in. Please ensure that the analyser window is maximised (if Windows) before taking the screenshots & upload them via the "Insert Photos" button (in a mobile browser it's the picture icon) on the post editor's toolbar with the Size parameter set to Large.

Re: Router Optimisation

mjlew — Wed, 24 Jul 2024 07:23:56 GMT

Not sure what you are trying to achieve here......Seems very complicated. The problem is very simple - next door's bt hub is channel 1. My wonderful router 'optimises' to channel 1 frequently and the result is interference, very slow speeds and loss of Rx at the front of my house. Manually changing the channel here (usually 6 or 11) solves all the issues. The simple answer is get rid of the 'optimisation' which, basically, is useless

Re: Router Optimisation

Gliwmaeden2 — Wed, 24 Jul 2024 07:27:59 GMT

The devices team (not forum staff) simply don't allow switch off of optimisation any more as they claim it affects other aspects of functionality, @mjlew. So we are stuck with this now and Keithfrench has the best advice to offer you.

Re: Router Optimisation

mjlew — Wed, 24 Jul 2024 07:51:23 GMT

Would you please tell the devices team that not being able to switch off the 'optimisation' affects the functionality of my wifi reception and thank them for the time that I have to take in manually re-setting the stupid router to 'optimise' my usage. Could you advise 'Talktalk' that when they commission the next generation of modem to ensure it does not have an 'optimisation' facility. Could somebody understand that 'optimising' a transmitter is not a good idea as it is the ability of the receivers to receive the signal is what matters.

Re: Router Optimisation

KeithFrench — Wed, 24 Jul 2024 09:09:00 GMT

They will not switch it off, on your say do. However, with the analyser output I want you to collect for me, I can build a case to prove to them it is WiFi optimisation that is at fault. You know it is, but I need to prove it.

Re: Router Optimisation

mjlew — Wed, 24 Jul 2024 09:12:25 GMT

So how do I go about getting an analyser report?

Re: Router Optimisation

KeithFrench — Wed, 24 Jul 2024 10:01:17 GMT

I have already sent you my guide.

Re: Router Optimisation

mjlew — Wed, 24 Jul 2024 14:20:59 GMT

Apparentl, I have a PM somewhere, but I don't know where. Also, where am I going to find a zip file from an analyser?

Re: Router Optimisation

KeithFrench — Wed, 24 Jul 2024 14:27:01 GMT

I sent you the PM yesterday at 10:17 as promised. To view your PMs, click on your Avatar at the top right of the page & click on the Envelope symbol:-

PMs

There, you should see my PM with a download link to my guide.

It is quite long (about 30 pages), but you will probably only need to look at three or four pages in total. Initially look at the section called "Are you suffering from interference – prove it first". This is the first link in the table of contents.