topic Re: Replacement router in Broadband

Replacement router

edwardvincent — Thu, 25 Jul 2024 06:17:52 GMT

Can you please provide a replacement router to me. I have updated my profile with my name and phone number.

My router stand broke 2 days ago . It does look like router can break any time. Let me know if you need any more details please

Re: Replacement router

Chris-TalkTalk — Thu, 25 Jul 2024 07:26:03 GMT

Hi Edward,

Just to confirm, you have two devices, a modem and a router, and it's the router that has the broken stand?

Chris

Re: Replacement router

edwardvincent — Thu, 25 Jul 2024 07:31:30 GMT

Hi Chris,

Yes black box (router with white light ) Generally it will be orange when we power on and turns to white light when it is ready. My modem (white box is good and have no issues)

I have attached the pic

Thanks,

Edward

Re: Replacement router

Chris-TalkTalk — Thu, 25 Jul 2024 07:36:40 GMT

OK thanks. The stand should just clips back on, have you tried this?

Chris

Re: Replacement router

edwardvincent — Thu, 25 Jul 2024 07:39:35 GMT

Yes. T always had this problem with stand and it clips back when i fix it but now the stand broke so unable (or i can no longer clip back) to clip back

Re: Replacement router

Chris-TalkTalk — Thu, 25 Jul 2024 07:55:49 GMT

OK, I've ordered a replacement router and a returns bag to send the old router back in

Chris

Re: Replacement router

edwardvincent — Thu, 25 Jul 2024 08:26:16 GMT

Thanks Chris. Will let you know once we receive it and will return the old router in returns bag

Re: Replacement router

Chris-TalkTalk — Thu, 25 Jul 2024 08:27:43 GMT

No problem, thanks 🙂