topic Re: My router isnt connecting in Broadband

My router isnt connecting

Gmustafa — Wed, 24 Jul 2024 18:34:05 GMT

Hi, my router keeps flashing an orange light. I have turned it off for 20 minutes, turned it back on and still no connection. I have taken the broadband cable out and put it back in, still doesn't connect. I've used a new broadband cable and still doesn't work. I've even clicked the reset pin at the back of the router and still doesn't work. Please help as this has been like this for 2 days now

Re: My router isnt connecting

Anonymous — Thu, 25 Jul 2024 05:54:53 GMT

Morning,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: My router isnt connecting

Gmustafa — Thu, 25 Jul 2024 11:53:05 GMT

Hi Michelle I have updated my details, thanks

Re: My router isnt connecting

Anonymous — Thu, 25 Jul 2024 11:55:11 GMT

Hello,

Did you also click save as I can't see your details in your Community Profile? Please do not post any personal information on the Community.

Thanks

Michelle

Re: My router isnt connecting

Gmustafa — Thu, 25 Jul 2024 12:19:05 GMT

Hi Michelle, are you able see it now?

Re: My router isnt connecting

Anonymous — Thu, 25 Jul 2024 12:27:14 GMT

Hello,

Thank you. I've run a test on the line which has detected a potential fault towards the property. Does your main socket have a test socket please? If it does then would it be possible to connect the microfilter, router and phone directly at the test socket so we can re-run the line test again please?

Thanks

Michelle

Re: My router isnt connecting

Gmustafa — Thu, 25 Jul 2024 13:14:24 GMT

hi, I'm unsure if I have a test socket, (is it the socket at the top?) Thanks

Re: My router isnt connecting

Karl-TalkTalk — Thu, 25 Jul 2024 13:20:45 GMT

The test socket is the one at the top in the picture.

Karl.

Re: My router isnt connecting

Gmustafa — Thu, 25 Jul 2024 13:33:06 GMT

hi, I have connected it to the test socket

Re: My router isnt connecting

Karl-TalkTalk — Thu, 25 Jul 2024 13:48:55 GMT

Tests are all clear. I've optimised the line. Can you leave the router connected to the test socket overnight and see how the connection behaves.

Thanks

Karl.

Re: My router isnt connecting

Gmustafa — Thu, 25 Jul 2024 19:06:17 GMT

Hi, just wanted to update and let you know the router is still not connecting to the Internet

Re: My router isnt connecting

Luke_B2 — Thu, 25 Jul 2024 19:36:59 GMT

I'm having the exact same issue, also started 2 days ago!

Re: My router isnt connecting

Gliwmaeden2 — Thu, 25 Jul 2024 19:47:43 GMT

Please return to the message board, @Luke_B2 and click on start a topic.

Staff only respond to the original poster in the thread, to avoid confusion.

@Gmustafa, it's worth still waiting till the morning and update again then.

Re: My router isnt connecting

Chris-TalkTalk — Fri, 26 Jul 2024 06:44:10 GMT

Hi Gmustafa,

Your router appears to be connected to the internet now, does everything appear to be OK at your end?

Chris

Re: My router isnt connecting

Gmustafa — Fri, 26 Jul 2024 09:07:57 GMT

Hi Chris, no the light is still orange and it turns off after 10 seconds. I think there's somthing wrong with my router.

Re: My router isnt connecting

Chris-TalkTalk — Fri, 26 Jul 2024 09:12:55 GMT

OK thanks. Are you experiencing any problems with your telephone service, any noise on the line?

Chris

Re: My router isnt connecting

Gmustafa — Fri, 26 Jul 2024 10:28:40 GMT

I don't have or use a telephone line

Re: My router isnt connecting

Chris-TalkTalk — Fri, 26 Jul 2024 10:45:49 GMT

OK, would you like me to send another router to test with?

Chris

Re: My router isnt connecting

Gmustafa — Fri, 26 Jul 2024 11:06:15 GMT

Please do as im unsure what else could be preventing me from connecting to the Internet.

Re: My router isnt connecting

Chris-TalkTalk — Fri, 26 Jul 2024 11:42:57 GMT

I've ordered the router, it should be with you within a couple of working days. Please let us know how you get on

Chris