topic Re: New router? in Broadband

New router?

Daz1884 — Sun, 28 Jul 2024 08:44:56 GMT

Good morning,

over the last week or so I seem to be having internet issues. Either my internet is so slow that i cant open anything or it just doesnt work.

Google loads fine but then when i click on a link not much happens, or if it does it takes a while. This is a sporadic issue and only happens when im at home.

Its starting to cause issues with my working firom home etc, and on wattsapp vide calls i get "unstable connection, try a new location".

ive had my router since just before lockdown. Could the router be the issue and if so how do i ger a new one sent? (My current router is a big black oblong one with one white light at the bottom middle)

thanks

Daz

Re: New router?

Gliwmaeden2 — Sun, 28 Jul 2024 09:03:40 GMT

Please complete your community forum profile details for Talktalk staff to identify your account, @Daz1884.

They'll look into the router issue for you during the week.

Go via your avatar/name; settings; menu....Personal Information. SAVE CHANGES.

Re: New router?

Karl-TalkTalk — Mon, 29 Jul 2024 05:46:13 GMT

Hi @Daz1884

A new router is on the way, lets see if this helps.

Thanks

Karl.

Re: New router?

Daz1884 — Mon, 29 Jul 2024 06:56:18 GMT

Morning Karl,

thats great, fingers crossed.

many thanks

Daz

Re: New router?

Karl-TalkTalk — Mon, 29 Jul 2024 07:00:45 GMT

No Problem 🙂

Karl