topic Re: Loosing connectivity daily in Broadband

Loosing connectivity daily

Internetbabe — Sat, 27 Jul 2024 15:06:34 GMT

I am having to hard reset my HUAWEI-HG633 daily, I've had this router for years and years now... can I have a new router please?

Re: Loosing connectivity daily

KeithFrench — Sun, 28 Jul 2024 12:23:58 GMT

It may not be the router, but when it is that old, it has to be the first step to take.

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

Re: Loosing connectivity daily

Debbie-TalkTalk — Mon, 29 Jul 2024 06:05:12 GMT

Morning @Internetbabe

The replacement router is on its way, please allow 48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

Re: Loosing connectivity daily

Internetbabe — Wed, 07 Aug 2024 20:38:43 GMT

Hello @Debbie-TalkTalk router has been running for a week now and everything is just fine and a complete contrast over the old router... I haven't had to reset since. Many thanks

PS Much better service here than talking to TT engineer department which just kept saying I had nothing wrong and would not send me a new router.

Re: Loosing connectivity daily

Anonymous — Thu, 08 Aug 2024 05:47:15 GMT

Morning,

I'm really glad to hear this 🙂

Thanks

Michelle