topic Re: Loss of connection from router/modem in Broadband

Loss of connection from router/modem

fizz1983 — Sun, 28 Jul 2024 13:23:57 GMT

Can anyone explain what is happening here. I have 150mbps to modem/router but I keep loosing signal. If I turn off router and /or modem signal is restored till the next loss. Nothing is changing in my setup when this happens. Sometimes it is at night. I am the only user so no one else changing things.

General stats

	Today	7 days	30 days	All time
Disconnects	106	557	721	1820
Availability	93.04%	95.73%	98.37%	83.96%
Downtime	0:53:02	6:41:14	11:31:14	178 days+

Now: 28.07.2024 12:42:14

Your IP: 83.67.224.230

Offline for: 0:00:10

Latency: –

Log

Newer events are at the top

Date and time	Status	Status duration
28.07.2024 12:43:03	No Internet connection. Wi-Fi/LAN OK	0:00:15
28.07.2024 12:42:55	Online	0:00:08
28.07.2024 12:42:34	No Internet connection. Wi-Fi/LAN OK	0:00:21
28.07.2024 12:42:25	Online	0:00:09
28.07.2024 12:42:04	No Internet connection. Wi-Fi/LAN OK	0:00:21
28.07.2024 12:41:55	Online	0:00:09
28.07.2024 12:41:33	No Internet connection. Wi-Fi/LAN OK	0:00:22
28.07.2024 12:41:25	Online	0:00:08
28.07.2024 12:41:04	No Internet connection. Wi-Fi/LAN OK	0:00:21
28.07.2024 12:40:54	Online	0:00:10
28.07.2024 12:40:30	No Internet connection. Wi-Fi/LAN OK	0:00:24
28.07.2024 12:40:24	Online	0:00:06

Re: Loss of connection from router/modem

Billx — Sun, 28 Jul 2024 13:35:28 GMT

That's interesting. My router does not report internet disconnections, like yours does. What's the model of your router?

Bill

Re: Loss of connection from router/modem

fizz1983 — Sun, 28 Jul 2024 13:43:51 GMT

Log is not from router which is latest talktalk issue. Log is from extension on chrome called Internet Connection Monitor

Re: Loss of connection from router/modem

fizz1983 — Sun, 28 Jul 2024 14:01:01 GMT

I have been on live chat with talktalk twice with no real help. 1st thought it might be router 2nd suggested disconnecting BT wholehome extenders. This I have done and same still happening. What I really want is a replacement router to test mine. System has had no changes.

Re: Loss of connection from router/modem

Billx — Sun, 28 Jul 2024 15:04:17 GMT

Thanks @fizz1983

Bill

Re: Loss of connection from router/modem

Karl-TalkTalk — Mon, 29 Jul 2024 05:48:27 GMT

Hi @fizz1983

A new router is on the way for testing, lets see if this helps.

Karl.

Re: Loss of connection from router/modem

fizz1983 — Mon, 29 Jul 2024 08:08:04 GMT

Thank you Karl - looking forward to that.

Re: Loss of connection from router/modem

Karl-TalkTalk — Mon, 29 Jul 2024 08:11:47 GMT

You're Welcome 🙂

Regards

Karl