topic Re: Router security in Broadband

Router security

Bilbo23 — Fri, 26 Jul 2024 12:15:07 GMT

Do I need to change my security settings on my router as I have a ‘weak security’ message on my device? The router is a few years old.

Re: Router security

Karl-TalkTalk — Fri, 26 Jul 2024 12:16:33 GMT

The router should be up to date and secure.

Is this from an apple device thats recently updated ?

Thanks

Karl.

Re: Router security

Bilbo23 — Fri, 26 Jul 2024 15:20:24 GMT

Hello Karl

Yes the weak security message is on my iPad. The router is very old so I think it doesn’t upgrade to the suggested WPA2 Aes or WPA3. We have a lot of buffering on several channels too.

Re: Router security

ferguson — Fri, 26 Jul 2024 15:38:30 GMT

Which make and model of router is it and what is the highest wireless security setting available from its interface?

Re: Router security

Bilbo23 — Fri, 26 Jul 2024 16:25:57 GMT

Hello ferguson

Its a Huawei HG633.
security setting at the moment is WPA/WPA2

It could be 10 years old.

Re: Router security

ferguson — Fri, 26 Jul 2024 17:51:23 GMT

OK, that is a bit long in the tooth and the support team are likely to consider a swap out to a newer model. You mentioned a lot of buffering, what is your download speed, typically?

Re: Router security

Bilbo23 — Fri, 26 Jul 2024 18:03:45 GMT

I average speed is 11 mbps. I think it drops in and out a bit. Currently on 10.

Re: Router security

ferguson — Fri, 26 Jul 2024 18:23:48 GMT

OK, are you still on an ADSL connection? Are there no upgrade options to a faster service in your area? To be honest, with the speeds you mention, there will always be the likelihood of buffering when streaming.

Re: Router security

Bilbo23 — Fri, 26 Jul 2024 18:39:05 GMT

I believe so. It’s been the same way the last 19 years!

Re: Router security

Bilbo23 — Sat, 27 Jul 2024 11:55:19 GMT

Hello

can you advise me who to contact regarding the possibility of replacing my 10 year old router?

many thanks!

Re: Router security

Gliwmaeden2 — Sat, 27 Jul 2024 12:10:22 GMT

Staff will simply follow up after the weekend, @Bilbo23.

Re: Router security

Karl-TalkTalk — Mon, 29 Jul 2024 05:50:24 GMT

Hi @Bilbo23

A new router is on the way. Lets see if this helps.

Regards,

Karl.

Re: Router security

Bilbo23 — Mon, 29 Jul 2024 06:53:11 GMT

Many thanks! I will let you know the outcome.🤞

Re: Router security

Karl-TalkTalk — Mon, 29 Jul 2024 06:56:16 GMT

You're Welcome 🙂

Regards

Karl