topic Useless Upgrade Offers in Broadband

Useless Upgrade Offers

The_Old_Git — Thu, 01 Aug 2024 17:56:33 GMT

Why does Talktalk offer upgrades that are unavailable at my location?

I want to get faster broadband, but full fibre is not available here apparently, which they are aware of. So why do they keep offering it as an upgrade?

Re: Useless Upgrade Offers

Gliwmaeden2 — Thu, 01 Aug 2024 19:53:32 GMT

They do the same when it comes to renewals, @The_Old_Git.

They used to offer me Fibre65 when no FTTC is available.

Less work for them sending out generic emails / offers but you always need to check in person what's available:

03451 720088 9am -7pm or Chat.

Re: Useless Upgrade Offers

The_Old_Git — Thu, 01 Aug 2024 20:36:57 GMT

The problem is, they offer the upgrade when I login to my account and not just emails.

I even tried going through the process of upgrading and it would have let me order it, but I checked first with someone on their chat and they confirmed my suspicion that it was unavailable.

Re: Useless Upgrade Offers

Chris-TalkTalk — Fri, 02 Aug 2024 08:24:04 GMT

Hi The_Old_Git,

Does Full Fibre show as an upgrade option on our availablity checker? - Full Fibre Installation | How is Full Fibre Installed | TalkTalk

Chris

Re: Useless Upgrade Offers

The_Old_Git — Fri, 02 Aug 2024 09:33:19 GMT

Hi Chis

No it only shows fibre 35, which is what I have, although my average speeds are way lower than advertised.

Re: Useless Upgrade Offers

Chris-TalkTalk — Fri, 02 Aug 2024 10:27:11 GMT

OK thanks. We can take a look at your current speeds. If you'd like us to do this can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

Re: Useless Upgrade Offers

The_Old_Git — Fri, 02 Aug 2024 10:33:41 GMT

Thanks Chris, I would appreciate that

I have updated my profile

Re: Useless Upgrade Offers

Chris-TalkTalk — Fri, 02 Aug 2024 10:59:16 GMT

Thank for updating your profile. Line test is passing, are you experiencing any problems with your telephone service, any noise on the line?

Chris

Re: Useless Upgrade Offers

The_Old_Git — Fri, 02 Aug 2024 11:19:50 GMT

The line appears fine Chris.

I am pretty sure it is all down to the distance I am from the exchange and old copper phone lines.

I must admit it does concern me with all this talk of switching over to digital, when the lines have not been upgraded here.

Re: Useless Upgrade Offers

Chris-TalkTalk — Fri, 02 Aug 2024 11:33:36 GMT

Thanks. Have you checked the Openreach website so see if there are any plans to roll out FTTP in your area?

Chris

Re: Useless Upgrade Offers

The_Old_Git — Fri, 02 Aug 2024 11:54:55 GMT

I can only see it is not available, but cannot find when or if they will upgrade it

Re: Useless Upgrade Offers

Chris-TalkTalk — Fri, 02 Aug 2024 13:08:07 GMT

OK thanks. I wouldn't be concerned that it hasn't been rolled out yet, there are many areas where it has yet to be rolled out (I'm still on FTTC, FTTP has only just become available to me in the last couple of weeks)

Your speeds are on the low side but are above the guaranteed minimum so as you say it will just be the length of copper cable from your home to the cabinet, that is restricting your speed. You may find that other network providers have roll out plans in your area even if Openreach don't.

Chris