topic Re: Being billed after moving to a different provider in Broadband

Being billed after moving to a different provider

DominikaGrund — Fri, 02 Aug 2024 08:41:10 GMT

Hi, I moved do Vodafone beginning of July and still being billed after vodafone taken over my account. I cancelled DD. Why am I still being billed?

Gliwmaeden2 — Fri, 02 Aug 2024 08:52:16 GMT

Cancelling the Direct Debit won't stop the service!

Did you tell Talktalk you were leaving?

Did you give Vodafone your landline number to switch to FTTC?

Or have you switched to Full Fibre?

Either way, you are always advised to call Talktalk directly:

03451 720088

Billing cycles and notice periods don't necessarily match, so it will take a little while to reach your final bill of £0.00.

You also need to return any equipment, @DominikaGrund.

Arne-TalkTalk — Fri, 02 Aug 2024 11:01:23 GMT

Hi DominikaGrund

Your account is still active which is why a bill has been produced.

To cancel the service call us on on 03451720088

Regards