topic Re: NordVPN in Broadband

NordVPN

RFLS2006 — Thu, 01 Aug 2024 06:41:52 GMT

Morning

I am unable to access the NordVPN website and need to for work quite urgently. I have followed all the obvious solutions (flush cache, try another browser, restart, check firewall, etc) without any success. Can you help?

Thank you.

Richard

Re: NordVPN

Divsec — Thu, 01 Aug 2024 07:24:53 GMT

Hi @RFLS2006 you don't mention O/S nor device?

Have you tried accessing on your phone, both WiFi. and sim data?

Also try changing dns settings 8.8.8.8 for Google?

Re: NordVPN

Chris-TalkTalk — Thu, 01 Aug 2024 08:53:30 GMT

Hi RFLS2006,

How are you getting on, have you tried Divsec suggestions?

Chris

Re: NordVPN

RFLS2006 — Thu, 01 Aug 2024 11:16:17 GMT

Hi Divsec

Windows laptop and I’ve tried Chrome, Edge and Firefox with the same result.

It opens on phone data, so I guess it’s the router?

Re 8.8.8.8, do I enter that into the router as a static DNS?

And thank you for suggesting!

Best

Richard

Re: NordVPN

Divsec — Thu, 01 Aug 2024 11:44:30 GMT

Hi Richard this link should talk you though the process.

https://community.talktalk.co.uk/t5/Articles/Using-3rd-Party-DNS/ta-p/2205279#

Re: NordVPN

RFLS2006 — Thu, 01 Aug 2024 16:57:11 GMT

Hi again

I have a DG8041W router - does that require different instructions? I’ve added 8.8.8.8 under the DNS server but no difference with NordVPN (still inaccessible).

Apologies if I’m being dumb!

Richard

Re: NordVPN

Divsec — Thu, 01 Aug 2024 19:13:33 GMT

Hi Richard no problems, could you snap a screenshot of the Dns page in your router and post it here?

Either that or @Chris-TalkTalk should be able to give better advice during tomorrow.

Re: NordVPN

RFLS2006 — Fri, 02 Aug 2024 05:26:09 GMT

Hi all

A couple of restarts and all working fine - thank you so much for your very speedy and helpful advice.

Richard

Re: NordVPN

Divsec — Fri, 02 Aug 2024 07:47:39 GMT

Hi Richard, good news, thanks for letting us know!

Re: NordVPN

Chris-TalkTalk — Fri, 02 Aug 2024 11:55:10 GMT

That's great new Richard 🙂

Chris