topic Re: How To Get A New Router Without Waiting For An Engineer in Broadband

How To Get A New Router Without Waiting For An Engineer

N&PBray — Fri, 02 Aug 2024 18:24:46 GMT

Hi,

Our broadband has gone down this afternoon. We have done all tests/reboots/resets several times all to no avail. Have just come off online chat where line tests and reboots were done again, all showing no errors on any of the lines, so for me the fault is with the router, but have been told have to wait until the 9th for an engineer to come out, meaning 7 days without internet.

Is there any other way to get a new router sent out quicker.

Many thanks

N and P

Re: How To Get A New Router Without Waiting For An Engineer

Gliwmaeden2 — Fri, 02 Aug 2024 19:19:22 GMT

Staff will be back on here from Monday, @N&PBray .

They usually get a router out to reach you in a couple of days, so before the 9th

But if that solves the problem, you'll need to have a margin of time to cancel the engineer appointment as if you leave it too late, there's a charge.

Take a careful look here:

https://community.talktalk.co.uk/t5/Articles/Engineer-charges/ta-p/2207291

Re: How To Get A New Router Without Waiting For An Engineer

Debbie-TalkTalk — Mon, 05 Aug 2024 06:14:03 GMT

Hi @N&PBray

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then order the replacement router for you.

Thanks

Debbie

Re: How To Get A New Router Without Waiting For An Engineer

N&PBray — Mon, 05 Aug 2024 07:58:39 GMT

Cheers Debbie.

This should now be on there.

Re: How To Get A New Router Without Waiting For An Engineer

N&PBray — Mon, 05 Aug 2024 07:59:36 GMT

Cheers Debbie.

This should now be on there.

Re: How To Get A New Router Without Waiting For An Engineer

Debbie-TalkTalk — Mon, 05 Aug 2024 08:13:05 GMT

Hi @N&PBray

Thank you 🙂

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks again.

Debbie

Re: How To Get A New Router Without Waiting For An Engineer

N&PBray — Thu, 08 Aug 2024 17:06:51 GMT

Hi Debbie,

The new router has arrived and seems to be working.

We need to cancel an engineer appointment scheduled.

Cheers

Re: How To Get A New Router Without Waiting For An Engineer

Gliwmaeden2 — Thu, 08 Aug 2024 17:32:42 GMT

@N&PBray did you get the cancellation of the appointment put through before noon?

See the link I posted in my first reply. Was your appointment still the 9th?

Re: How To Get A New Router Without Waiting For An Engineer

Karl-TalkTalk — Fri, 09 Aug 2024 10:06:39 GMT

Hi @N&PBray

Do you still need assistance ?

Thanks

Karl.