topic Re: Faulty Router in Broadband

Faulty Router

Cl1ther0e123 — Sun, 04 Aug 2024 21:31:21 GMT

My router hasn’t connected since returning from holiday

The AMBER Light is solid

I have tried everything to get it working but haven’t achieved anything at all, every time I reset it still shows a solid amber light

Re: Faulty Router

ferguson — Sun, 04 Aug 2024 21:54:49 GMT

Have you noticed any issues with your voice service? Have you worked your way through the help article here?

https://community.talktalk.co.uk/t5/Articles/What-to-do-if-your-internet-is-down/ta-p/2205297

Subject to that, if you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

Re: Faulty Router

Cl1ther0e123 — Sun, 04 Aug 2024 22:34:57 GMT

Yes I have tried everything

previous to the router fault the connection was very poor and kept cutting out

I work from home and I depend on the internet and really need a replacement router ASAP

Can you order for me please

I have arranged a upgrade yesterday due to the poor connection previously

Re: Faulty Router

Anonymous — Mon, 05 Aug 2024 06:05:33 GMT

Hello,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle