topic Re: Router in Broadband

Router

MisterT1 — Mon, 29 Jul 2024 22:18:05 GMT

I have spent 2 hrs 45minutes tonight on chat trying to resolve my router issue. It just won’t connect and the orange lights just flash. I borrowed a friends old talktalk router and connected this up and I got wifi and internet connection. So logic would say that my router is faulty and needs to be replaced. After tonight’s chat (which is my third chat about this) talk talk are sending me an ASDL connector so I can test my main BT socket…. Which worked with the borrowed router so is not faulty. I just need my router replacing that’s all. What do I have to do to get one??

Re: Router

Gliwmaeden2 — Mon, 29 Jul 2024 22:31:05 GMT

Shouldn't be a problem, @MisterT1.

Please wait for Talktalk staff to reach your post.

Make sure that you have updated your community forum profile details etc for them to identify your account.

You should have put your Talktalk landline or account number in.

Go via you avatar/name, settings; drop down menu; Personal Information....SAVE CHANGES.

Re: Router

Debbie-TalkTalk — Tue, 30 Jul 2024 05:56:40 GMT

Hi @MisterT1

I'm sorry to hear this.

I've ordered you a replacement router, please allow 48hrs for this to arrive.

Please let us know how you get on.

Thanks

Debbie

Re: Router

MisterT1 — Tue, 30 Jul 2024 14:21:05 GMT

Thank you

Re: Router

Chris-TalkTalk — Tue, 30 Jul 2024 14:37:50 GMT

No problem 🙂

Re: Router

Debbie-TalkTalk — Mon, 05 Aug 2024 07:55:42 GMT

Morning @MisterT1

Have you received the replacement router?

Re: Router

MisterT1 — Mon, 05 Aug 2024 09:44:05 GMT

Yes I have thank you. All installed and working

Re: Router

Debbie-TalkTalk — Mon, 05 Aug 2024 09:46:17 GMT

Hi @MisterT1

That's great news, thanks for letting us know 🙂

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie