topic Re: WIFI CUTTING OUT EVERY NIGHT AROUND MIDNIGHT in Broadband

WIFI CUTTING OUT EVERY NIGHT AROUND MIDNIGHT

Annawoo — Sun, 04 Aug 2024 23:18:59 GMT

As I’ve seen for so many others. My WiFi keeps cutting out every night around midnight and won’t work until I wake up in the morning.

No settings have been turned on to cut out the wifi and it’s getting ridiculous. You raised my bills a month after joining and have raised them every few months since. Started off by paying 24 and now 30 for wifi that is meant to be the fastest but in reality it doesn’t work. Your tests claim that it’s working great and it performs well. No it doesn’t and this cut off needs to get fixed asap.
if I wasn’t in a contract I would leave. I got much better service from NOW.

Re: WIFI CUTTING OUT EVERY NIGHT AROUND MIDNIGHT

Anonymous — Mon, 05 Aug 2024 06:07:41 GMT

Good morning,

I'm sorry to hear this. Please can you log into your My Account and check the HomeSafe settings, specifically Kidsafe and Homework time to see if anything has been selected/turned on.

Thanks

Michelle

Re: WIFI CUTTING OUT EVERY NIGHT AROUND MIDNIGHT

Annawoo — Mon, 05 Aug 2024 10:08:49 GMT

Hi Michelle.
No settings have been turned on. It’s been happening for around 2 months now

Re: WIFI CUTTING OUT EVERY NIGHT AROUND MIDNIGHT

Chris-TalkTalk — Mon, 05 Aug 2024 10:13:06 GMT

Hi Annawoo,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

Re: WIFI CUTTING OUT EVERY NIGHT AROUND MIDNIGHT

Annawoo — Mon, 05 Aug 2024 10:21:00 GMT

I’ve now updated my information

Re: WIFI CUTTING OUT EVERY NIGHT AROUND MIDNIGHT

Chris-TalkTalk — Mon, 05 Aug 2024 11:38:35 GMT

Thanks. Line test is passing and appears to have been stable over the last few days. Have you noticed if the light changes on the router when the connection appears to drop?

Chris

Re: WIFI CUTTING OUT EVERY NIGHT AROUND MIDNIGHT

Annawoo — Mon, 05 Aug 2024 13:42:37 GMT

Nothing changes. It gets to early hours and everything looks normal it just doesn’t work. I have to disconnect and used my data and turn off the tv as it’s not usable.

Re: WIFI CUTTING OUT EVERY NIGHT AROUND MIDNIGHT

Chris-TalkTalk — Mon, 05 Aug 2024 14:24:57 GMT

OK thanks. If you reboot the router at that point does it not make any difference? Do all devices seem to be affected?

Chris

Re: WIFI CUTTING OUT EVERY NIGHT AROUND MIDNIGHT

Annawoo — Mon, 05 Aug 2024 14:29:10 GMT

rebooting doesn’t make a difference. All devices are affected that are connected to wifi. It’s pretty systematic. Gets past midnight. Wifi goes out shortly after, but appears to be fully functioning. It isn’t

Re: WIFI CUTTING OUT EVERY NIGHT AROUND MIDNIGHT

Chris-TalkTalk — Mon, 05 Aug 2024 14:32:40 GMT

OK thanks. Could you switch the router off and leave it off for at least 30 minutes then switch back on and check if it makes any difference tonight. Please let us know how you get on

Chris