topic Re: Can't Get Help - Broadband down in Broadband

Can't Get Help - Broadband down

FaethAsh — Mon, 05 Aug 2024 08:54:38 GMT

Broadband has been down since yesterday morning. Cannot get hold of anyone to report issue at all. LiveChat does not work. Tried multiple browsers, turning off all adblockers/protection etc. Tried calling the number I found, only to be told by an automated message that the way to get help was online, and got sent a link to the same pages I'd already been trying.

Re: Can't Get Help - Broadband down

Debbie-TalkTalk — Mon, 05 Aug 2024 09:06:33 GMT

Hi @FaethAsh

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

Re: Can't Get Help - Broadband down

FaethAsh — Mon, 05 Aug 2024 09:35:02 GMT

Hi Debbie

I've added my name, but I don't have a TalkTalk landline number as I am on a Fibre 500 Data Only - but I've added my account number.

THanks

Sam

Re: Can't Get Help - Broadband down

Debbie-TalkTalk — Mon, 05 Aug 2024 09:50:28 GMT

Hi @FaethAsh

Thank you. Our team have raised an incident for this and it is currently under investigation. We'll post back as soon as we know more.

Thanks

Debbie

Re: Can't Get Help - Broadband down

FaethAsh — Mon, 05 Aug 2024 10:48:26 GMT

Thanks Debbie - is there an incident reference number or anything like that I can refer to if I need to?

Re: Can't Get Help - Broadband down

Anonymous — Tue, 06 Aug 2024 05:51:25 GMT

Morning,

I'm sorry for the delay. Is your connection now working since your last post?

Thanks

Michelle

Re: Can't Get Help - Broadband down

Thisiscrapservice — Tue, 10 Sep 2024 07:09:25 GMT

Hi Michelle

Since having the new router things had been more stable with the odd drop out.

However in the last week the speed has been dropping out again down to 3 and 4 mbps. This morning it is showing as 1mbps.

Can someone please review and sort this as it is not acceptable to pay for what is being delivered.

Re: Can't Get Help - Broadband down

Anonymous — Tue, 10 Sep 2024 07:20:01 GMT

Hi @Thisiscrapservice

I'm sorry to hear this. Please can you create your own topic and we can look into this further for you.

Thanks

Michelle