topic Re: Internet box in Broadband

Internet box

Bethanymay1992 — Mon, 05 Aug 2024 20:23:16 GMT

Hello, I had an internet upgrade copper wires and they fit a new box and I have the old box, can I send that back for recycling? Thanks

Re: Internet box

ferguson — Mon, 05 Aug 2024 21:09:37 GMT

@Bethanymay1992

You posted this in the Email section, but it is more of a general Broadband matter. I am not sure which "box" you mean? Assuming it was a replacement router the support team can send out a returns bag for you.

Make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

Re: Internet box

Anonymous — Tue, 06 Aug 2024 05:45:55 GMT

Hello,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: Internet box

Bethanymay1992 — Tue, 06 Aug 2024 09:27:41 GMT

updated

Re: Internet box

Anonymous — Tue, 06 Aug 2024 09:30:30 GMT

Morning,

Please can you add your TalkTalk Account number to your Community Profile. Please do not post any personal information on the Community.

Thanks

Michelle

Re: Internet box

Bethanymay1992 — Sun, 01 Sep 2024 19:02:40 GMT

XXXXX REMOVED FOR SECURITY REASONS.

Re: Internet box

Gliwmaeden2 — Sun, 01 Sep 2024 19:05:27 GMT

@Bethanymay1992, I'll re-escalate this thread for attention from staff, but it's very important that you follow instructions more carefully, for your own security.

Never post sensitive information on the public thread.

You need to go via your avatar/name; settings; drop down menu....add the account number in Personal Information. SAVE CHANGES.

Re: Internet box

Gliwmaeden2 — Sun, 01 Sep 2024 19:08:50 GMT

Wait for staff to pick this up again during the week.

Follow up promptly so that the thread doesn't fall out of sight again. If you don't respond it drops out of the workflow, @Bethanymay1992.

Re: Internet box

Anonymous — Mon, 02 Sep 2024 06:55:49 GMT

Morning,

Can you please update your community profile to include your:

TalkTalk Account number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: Internet box

Anonymous — Fri, 06 Sep 2024 11:48:32 GMT

Hi Bethany,

Do you still need assistance with this?

Thanks

Michelle

Re: Internet box

Bethanymay1992 — Fri, 06 Sep 2024 11:51:00 GMT

Yes

Re: Internet box

Anonymous — Fri, 06 Sep 2024 11:53:14 GMT

Hi Bethany,

Ok thanks. Please can you add your Account number to your Community Profile and we can send a returns bag to you. Please do not post any personal information on the Community.

Thanks

Michelle

Re: Internet box

Bethanymay1992 — Fri, 06 Sep 2024 11:57:24 GMT

Done

Re: Internet box

Debbie-TalkTalk — Fri, 06 Sep 2024 12:09:06 GMT

Hi @Bethanymay1992

Thank you 🙂

I have ordered the returns bag, please allow 72hrs for this to arrive.

Debbie

Re: Internet box

Anonymous — Tue, 10 Sep 2024 07:47:32 GMT

Hi Bethany,

Has this arrived?

Thanks

Michelle

Re: Internet box

Bethanymay1992 — Thu, 12 Sep 2024 21:08:35 GMT

No it hasn’t arrived

Re: Internet box

Bethanymay1992 — Thu, 12 Sep 2024 21:08:50 GMT

No it hasn’t

Re: Internet box

Karl-TalkTalk — Fri, 13 Sep 2024 07:19:53 GMT

I've checked your account, and the returns bag was dispatched on the 11th, so it is on the way.

Thanks

Karl.