topic Re: Line cut in Broadband

Line cut

laspalmas77 — Tue, 06 Aug 2024 11:44:26 GMT

The gardener next door was just cutting their hedge and she's cut my broadband line. What should I do?

Re: Line cut

Anonymous — Tue, 06 Aug 2024 11:54:12 GMT

Hello,

Can you please update your community profile to include your:

Name
Telephone number or Account number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: Line cut

Gliwmaeden2 — Tue, 06 Aug 2024 11:54:53 GMT

It's likely to incur a charge, @laspalmas77:

https://community.talktalk.co.uk/t5/Articles/Engineer-charges/ta-p/2207291

Chat or phone support should be able to fix this up for you.

03451 720088

If you need help from forum staff, ensure that you have completed your community forum profile details for them to identify your account. Go via your avatar; settings; add your Talktalk account number in Personal Information. SAVE CHANGES.

Re: Line cut

fr8ys — Tue, 06 Aug 2024 12:17:16 GMT

Your neighbour and / or their gardener are probably legally liable to pay for any charges you may incur, so its probably a good idea to have a friendly word with them and ask who is going to pay for the damage.

There may be other issues to take into account but these can then be discussed and hopefully an amical agreement reached