topic Re: Replacement router request in Broadband

Replacement router request

MichaelIP — Tue, 06 Aug 2024 20:20:12 GMT

I've ran a broadband speed test and it says the there is no issues with my line so that only leaves the router, I should be getting at least 57Mbps but only getting 19Mbps so I'd like to request a replacement please.

Re: Replacement router request

ferguson — Tue, 06 Aug 2024 20:31:35 GMT

Is this wired, wireless, or both? How does it compare to your router sync speed? Which make/model of router is it?

Re: Replacement router request

MichaelIP — Tue, 06 Aug 2024 20:39:00 GMT

It's a wired connection but when I go to my devices it says "Your broadband download speed is being over used by this device" it only started to happen on Sunday, not sure what model it is but the make is a sagemcom

Re: Replacement router request

ferguson — Tue, 06 Aug 2024 20:41:10 GMT

OK, let's see what the support team have to say when they pick this up, hopefully tomorrow.

Re: Replacement router request

Debbie-TalkTalk — Wed, 07 Aug 2024 06:28:57 GMT

Hi @MichaelIP

I'm sorry to hear this.

I've ordered you a replacement router for testing, please allow 48hrs for this to arrive.

Let us know how the connection/speed compares with this router.

Thanks

Debbie

Re: Replacement router request

MichaelIP — Thu, 08 Aug 2024 12:50:27 GMT

I have received my new router and the speed is still the same as my old router so not sure whats going on it keeps saying "Your broadband download speed is being over used by this device" but I'm not downloading anything, I also ran a speedtest which I've uploaded the screenshot.

Re: Replacement router request

Karl-TalkTalk — Thu, 08 Aug 2024 12:56:41 GMT

Next Option is to book an engineer for you.

Would you like to arrange this now ?

Thanks

Karl.

Re: Replacement router request

MichaelIP — Thu, 08 Aug 2024 12:57:43 GMT

Yes please Karl.

Re: Replacement router request

Karl-TalkTalk — Thu, 08 Aug 2024 12:59:52 GMT

I've sent you a PM to confirm some details.

Thanks

Karl.