topic Re: New router please in Broadband

New router please

NickM3105 — Tue, 06 Aug 2024 22:10:15 GMT

Hi there

Wifi dropping on and off consistently since Aug 1st. Strangely no drops on Aug 4th & 5th, but back to dropping again today (6th) - ironically just after OpenReach engineer called to test line, and he found no issues. Guys the router is a seven year old Huawei HG633 version H 1.01 - I stronger suspect it's failing! I've been with TT for eight years now and never had an issue. Please send me a replacement before I go mad!!!

Re: New router please

ferguson — Tue, 06 Aug 2024 22:12:12 GMT

If you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

Re: New router please

Anonymous — Wed, 07 Aug 2024 05:57:11 GMT

Hello,

Can you please update your community profile to include your:

Name
Telephone number or Account number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: New router please

NickM3105 — Wed, 07 Aug 2024 07:45:30 GMT

Apologies....personal details now added! Thank you for speedy response

Re: New router please

Debbie-TalkTalk — Wed, 07 Aug 2024 08:03:44 GMT

Hi @NickM3105

Thanks for updating your Community Profile 🙂

The replacement router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks again.

Debbie