topic Re: New router please in Broadband

New router please

Rollo32 — Tue, 06 Aug 2024 20:57:47 GMT

My old router is failing. Have been through resetting it with tech. Still cutting out all the time. Can you send me a new router please? How long does it take?

Re: New router please

Gliwmaeden2 — Tue, 06 Aug 2024 21:01:21 GMT

Once staff reach your thread, it's a couple of days or so, @Rollo32.

To speed things up, it will help if you have already completed your community forum profile details for them to identify your account etc.

Please go via your avatar; settings; add the account number or Talktalk landline number in Personal Information. SAVE CHANGES.

Your post is in the queue for attention. Staff reply during the day.

Re: New router please

Anonymous — Wed, 07 Aug 2024 05:55:03 GMT

Morning,

Can you please update your community profile to include your:

Name
Telephone number or Account number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: New router please

Rollo32 — Wed, 07 Aug 2024 07:37:31 GMT

Done! Please use mobile number.

Re: New router please

Gliwmaeden2 — Wed, 07 Aug 2024 07:44:02 GMT

Staff won't call on the phone, @Rollo32.

Look out for responses in the thread only.

Re: New router please

Rollo32 — Wed, 07 Aug 2024 07:45:45 GMT

Oh. They asked me for two phone numbers. That's all!

Re: New router please

Debbie-TalkTalk — Wed, 07 Aug 2024 08:13:37 GMT

HI @Rollo32

I'm sorry to hear this.

I've ordered a replacement router for testing, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

Re: New router please

Rollo32 — Wed, 07 Aug 2024 08:21:08 GMT

Thank you! Will there be instructions how to set it up and test?

Re: New router please

Debbie-TalkTalk — Wed, 07 Aug 2024 08:30:38 GMT

Hi @Rollo32

No problem 🙂

Yes, but you just plug the new router and cable into the master socket. The new wireless password will be on the sticker on the back of the new router.

Re: New router please

Debbie-TalkTalk — Mon, 12 Aug 2024 06:53:50 GMT

Hi @Rollo32

Have you received the replacement router?

Re: New router please

Anonymous — Wed, 14 Aug 2024 08:20:28 GMT

Morning,

How are you getting on?

Thanks

Michelle