topic Re: Replacement router arrived broken in Broadband

Replacement router arrived broken

FarmingMartin — Thu, 08 Aug 2024 21:22:00 GMT

I have recieved a replacement router today and on unpacking it I have found the stand to be broken. What do I do about getting it replaced?

Gliwmaeden2 — Thu, 08 Aug 2024 21:32:26 GMT

They'll have to replace the whole thing, @FarmingMartin.

You'll need to return the broken one in a returns bag, which staff will supply, if you can't see one in the box it came in.

Staff will respond during the day, Monday to Friday.

Karl-TalkTalk — Fri, 09 Aug 2024 06:50:52 GMT

I'll send out a replacement.

Karl.

FarmingMartin — Fri, 09 Aug 2024 09:09:37 GMT

Thank you

Karl-TalkTalk — Fri, 09 Aug 2024 09:17:06 GMT

You're Welcome 🙂

Regards

Karl