topic ISP Login Details in Broadband

ISP Login Details

KhimjiK — Mon, 12 Aug 2024 06:43:47 GMT

Hi, I'm replacing my ISP provided router and am having trouble setting my Netgear D7800 Modem Router with the ISP username password not being accepted.

I see for TalkTalk accounts the user name is defined as below with no password required:

Setting Value

Username	This is your telephone number followed by REMOVED
Password	We use automated network authentication so there is no need for a password. You can leave this blank.

As my existing ISP router is from Shell Broadband which has transitioned to TalkTalk, can I confirm which I should details I should be using?

I've tried the username of my phone number (with and without the initial 0) and both domains @talktalk.net and @First-utility.com with no success.

Appreciate any guidance.

Thanks.

Re: ISP Login Details

Anonymous — Mon, 12 Aug 2024 06:45:40 GMT

Morning,

@KeithFrench - Would you be able to offer any assistance please?

Michelle

Re: ISP Login Details

KeithFrench — Mon, 12 Aug 2024 09:00:11 GMT

From a TalkTalk network perspective, the username & password are no longer used & haven't been for years. All authentication is done at the network level. What happens with the Shell network, which you are presumably still connected to, I have no idea.