topic Sluggish response in Apps in Broadband

Sluggish response in Apps

MrHappy126 — Mon, 12 Aug 2024 11:44:48 GMT

Hi I have an iPhone and the Apps feel sluggish to respond when connected to Broadband in my House, a friend who also has TalkTalk Broadband, phone and apps work fine, just wondering if you can do a line test / check the router is update to date and any suggestions. I have rebooted the broadband box, iphone, Reset the Network settings in the iPhone, Just wondering what to try next.

Re: Sluggish response in Apps

Anonymous — Mon, 12 Aug 2024 11:58:31 GMT

Good afternoon,

Thanks for your post. I've run a test on the line now which is clear for the broadband connection and the stats look ok, but the voice line test has detected a potential fault. Are you experiencing any issues with the voice service such as noise on the line or no dial tone?

Thanks

Michelle

Re: Sluggish response in Apps

MrHappy126 — Mon, 12 Aug 2024 13:06:54 GMT

Hi, Michelle, Thanks for the quick response.

I don't use the voice service that much, just used the phone, I do get a dial tone ✅,
I do hear a slight noise on the line, you could hold a conversation and not notice it that much ☹️,
but it's not a perfectly clear line.

Happy to do more tests if needed.

Re: Sluggish response in Apps

Anonymous — Mon, 12 Aug 2024 13:17:32 GMT

Hello,

Ok thanks for confirming. Could you try powering down the router for a full 30 minutes and then retest again please as this will reset the current session.

Thanks

Michelle

Re: Sluggish response in Apps

MrHappy126 — Mon, 12 Aug 2024 14:13:18 GMT

Hi Michelle

Turned the broadband off for 35 minutes, just turned it back on.

As normal after a reboot, things are currently speedy.

voice service Dial Tone, can receive a phone call.

Re: Sluggish response in Apps

Karl-TalkTalk — Mon, 12 Aug 2024 14:18:15 GMT

Thats great, thanks for confirming.

Regards,

Karl.