topic Re: TalkTalk Wi-Fi Hub Crashing frequently in Broadband

TalkTalk Wi-Fi Hub Crashing frequently

jamesfawcett — Fri, 09 Aug 2024 08:02:33 GMT

Hello, I have a TalkTalk Wifi Hub running Version v1.05t

We are quite heavy Wifi users, and just recently it's crashing regularly.

I've looked for a Firmware update but can't find one online, I've also tried using external TP-Link access points to see if it helps with less load, but the TalkTalk router still crashes, and it's getting quite frustrating.

Any help gratefully recieved.

thanks

James

Devices

Re: TalkTalk Wi-Fi Hub Crashing frequently

Karl-TalkTalk — Fri, 09 Aug 2024 10:47:00 GMT

I'll get the later Wi-Fi Hub out to you and see if this performs better.

Thanks

Karl.

Re: TalkTalk Wi-Fi Hub Crashing frequently

jamesfawcett — Fri, 09 Aug 2024 14:33:51 GMT

Thank you Karl, please let me know if you need any more of my details, and where to send the existing router to. I will test and confirm when it arrives. The connection dropped this afternoon whilst teaching on a really important call, I've just checked on the router and it says:

Current Connection time

Online for 0:01:53 day(s)

Is that 1h53? I think this would mean the router did a full reboot, rather than lost connection? The wifi networks disappear when it occurs too.

Re: TalkTalk Wi-Fi Hub Crashing frequently

Debbie-TalkTalk — Mon, 12 Aug 2024 05:44:50 GMT

Hi @jamesfawcett

The router has been sent with the details linked to your Community Profile.

Please let us know how the connection compares with the replacement router.

Thanks

Re: TalkTalk Wi-Fi Hub Crashing frequently

jamesfawcett — Mon, 12 Aug 2024 12:39:40 GMT

Thank you, new router arrived today. I waited for my previous router to crash for the first time which happened at around 11am, then swapped them over. Much faster at booting up than the older model. Very easy to swap. There's a few UI glitches on the new one it keeps logging me out whilst trying to get to the port forwarding settings, but it's minor and I will work around it later. The most important thing is, it's no longer freezing or crashing and I'm getting a nice 72mb download speed. Please let me know where to send the old one to if I need to return it. Thank you for all your help.

Re: TalkTalk Wi-Fi Hub Crashing frequently

Debbie-TalkTalk — Mon, 12 Aug 2024 12:47:25 GMT

Hi @jamesfawcett

Thanks for letting me know 🙂

Did you receive a returns bag in the box with the new router? (so the old router can be returned)

Re: TalkTalk Wi-Fi Hub Crashing frequently

jamesfawcett — Mon, 12 Aug 2024 13:13:03 GMT

No, just a note on how to recycle it, must be too old to send back. I'll take it to the tip.

Thank you for your help!
James

Re: TalkTalk Wi-Fi Hub Crashing frequently

Karl-TalkTalk — Mon, 12 Aug 2024 13:23:41 GMT

No Problem 🙂

Karl

Re: TalkTalk Wi-Fi Hub Crashing frequently

jamesfawcett — Mon, 12 Aug 2024 13:35:46 GMT

Hi both, do you know if there's a more recent firmware update? I'm finding updating port mapping and IP allocating within the UI really frustrating, even adding one by one. Sometimes it saves and its completely blank. Sometimes it doesn't save at all but says it has. And sometimes it just errors and reverts back to a previous state. Quite frustrating 🙂 Just wondering if there's a firmware upgrade available? I'm trying to get my CCTV cameras working. It logs me out quite often too.

TalkTalk Wi-Fi Hub
version SG4K100174

Re: TalkTalk Wi-Fi Hub Crashing frequently

Karl-TalkTalk — Mon, 12 Aug 2024 13:55:24 GMT

There is a later firmware, do you want me to push it now ?

Thanks

Karl.

Re: TalkTalk Wi-Fi Hub Crashing frequently

jamesfawcett — Mon, 12 Aug 2024 14:28:15 GMT

Yes please if you can, thank you! 🙂

Re: TalkTalk Wi-Fi Hub Crashing frequently

Karl-TalkTalk — Mon, 12 Aug 2024 14:46:00 GMT

OK' it's going now.

Karl.

Re: TalkTalk Wi-Fi Hub Crashing frequently

jamesfawcett — Mon, 12 Aug 2024 17:29:46 GMT

Thanks for updating. Seems quicker and less laggy.

Finally got it working - using Firefox! Firefox works perfectly, I was able to save all my reserved IP's and port forwarding.

When using Chrome or Safari, I seem to get the same issues which seem to be related to authentication:

Chrome:

Safari:

Anyway mines all working, might help someone else that finds this thread, try Firefox 🙂

Thank you for the new router! No drop outs at all since.

Re: TalkTalk Wi-Fi Hub Crashing frequently

Debbie-TalkTalk — Tue, 13 Aug 2024 05:53:04 GMT

Hi @jamesfawcett

Thanks for letting us know 🙂

Debbie

Re: TalkTalk Wi-Fi Hub Crashing frequently

jamesfawcett — Tue, 20 Aug 2024 15:38:38 GMT

Hi all - sorry to post again - I'm having a few issues with the new router (Version SG4K100202)

It doesn't crash like my old router, which is great, but now that I've connected all my devices I'm having trouble with devices not being able to connect to each other. I have to keep rebooting it to get my devices to show up again, it's affecting Homekit, and the main culprit my garage door which uses a Hormann WLan. The device shows as online and has an IP assigned by DHCP. It has good wifi signal, and I've tried with an without a range booster.

The same keeps happening with Smart TV's and also my EV car charger which needs internet connectivity to remain stable for the scheduling.

The menus on the new router are quite frustrating, I can't get into advanced settings now to make alterations even in Firefox. I wanted to try giving my garage door a static IP. It's very slow and when you finally get to the menu you want to edit, when you click save, it logs you out.

I'm just wondering if there are any aftermarket routers I can purchase, or alternate firmwares I can try. I'm also tempted to go back to my old router, I'd rather have the restarting issues my old one had than connectivity issues 🙂

Any ideas I am grateful for/

Re: TalkTalk Wi-Fi Hub Crashing frequently

Debbie-TalkTalk — Wed, 21 Aug 2024 07:41:50 GMT

Hi jamesfawcett

I'm really sorry to hear this.

Can I just check, do you have any wired devices? Is this affecting those devices too?

Re: TalkTalk Wi-Fi Hub Crashing frequently

Debbie-TalkTalk — Mon, 26 Aug 2024 09:05:02 GMT

Hi jamesfawcett

Do you still need help with this?

Re: TalkTalk Wi-Fi Hub Crashing frequently

jamesfawcett — Tue, 27 Aug 2024 09:45:35 GMT

Hi @Debbie-TalkTalk sorry I meant to reply! Extremely busy with it being the school holidays.

Still having the same issues at the moment, yes it's all Wifi devices (but most of my devices are).

What's happening is the devices are no longer able to communicate with each other, but they still have connectivity.

For example, I can no longer control my Apple TV, or Garage Door, but when I check their internet access they can still reach remote servers. I have some Tapo wireless cameras too, they're able to upload video recordings so they're online, but after a while I can nolonger access them on the network. I didn't have this issue with the previous wireless router.

I've tried giving them static IP's but that doesn't resolve it.

If there's anything else I can try, please let me know.

Thank you

Re: TalkTalk Wi-Fi Hub Crashing frequently

jamesfawcett — Tue, 27 Aug 2024 09:55:24 GMT

Hi @Debbie-TalkTalk don't worry if there are no suggestions just at the minute, I'm going to go down the route of creating a TP-Link mesh plugged into the TalkTalk router. I'm just testing now with a first repeater, I'll see if it helps.

Re: TalkTalk Wi-Fi Hub Crashing frequently

Debbie-TalkTalk — Tue, 27 Aug 2024 10:15:39 GMT

Hi jamesfawcett

Are you using a WIFI extender?