topic Re: Router fault in Broadband

Router fault

niknak6481 — Thu, 08 Aug 2024 14:19:15 GMT

I have just spent the best part of two hours on chat with talktalk as my router is flashing orange. It's been reset over and over, no joy. They are now going to send an engineer next week! But I am convinced it's the router. I've been told that if it is the router they'll then send me a new one. But surely it makes sense to try a new router first. Else I'll be waiting for days after for it to arrive. Anyone else had this issue?

Re: Router fault

Divsec — Fri, 09 Aug 2024 05:27:16 GMT

Hi @niknak6481 I would tend to agree, your post has been escalated so the team here will check things out for you.

Re: Router fault

Karl-TalkTalk — Fri, 09 Aug 2024 06:44:13 GMT

I agree, a router should be tested before sending an engineer.

A router is on the way.

Thanks

Karl.

Re: Router fault

niknak6481 — Fri, 09 Aug 2024 08:37:49 GMT

Thanks Karl.

Hate to be a pest but do you know when it might arrive? Just conscious about having to pay for an engineer if it turns out to be unnecessary. Would need to cancel the booking by 12 noon on Saturday.

Re: Router fault

niknak6481 — Fri, 09 Aug 2024 08:39:05 GMT

Thanks Divsec, really appreciate your help

Re: Router fault

Karl-TalkTalk — Fri, 09 Aug 2024 08:39:09 GMT

Delivery is usually 24-48 hrs, so could arrive tomorrow or may arrive monday.

Karl.

Re: Router fault

niknak6481 — Tue, 13 Aug 2024 15:40:07 GMT

Hi Karl.

Thanks fir organising the router. Unfortunately it didn't fix the problem. Engineer has been today but he can't fix it either. His test said that the router is "incompatible " whatever that means! He tested both and they both came up the same. BT Engineer tomorrow.

Thanks though, do appear your assistance

Re: Router fault

niknak6481 — Tue, 13 Aug 2024 15:40:56 GMT

*appreciate :😁

Re: Router fault

Anonymous — Wed, 14 Aug 2024 05:27:14 GMT

Morning,

Thanks for the update and I'm sorry to hear this. Please let us know how the engineer visit goes today.

Thanks

Michelle

Re: Router fault

niknak6481 — Wed, 14 Aug 2024 14:37:16 GMT

Hi Michelle,

Thanks for your message. BT engineer has been. Said it was definitely a line fault as soon as he arrived. He even brought the cherry picker van along as he knew he'd be going up the pole. Had to do some work at the exchange too. All sorted, back up and running. Woohoo!! Thanks to all at talktalk.

Re: Router fault

Karl-TalkTalk — Wed, 14 Aug 2024 14:41:46 GMT

So glad to hear that the engineer resolved the fault for you.

Regards,

Karl.

Re: Router fault

Iulia2 — Mon, 14 Oct 2024 06:37:50 GMT

Good morning!Yes,me from yesterday.

Re: Router fault

Debbie-TalkTalk — Mon, 14 Oct 2024 07:47:24 GMT

Hi @Iulia2

If you are experiencing a fault with your own service then please can you create a new topic here Broadband - TalkTalk Help & Support

Thanks