topic Re: verrrry slow service in the last week in Broadband

verrrry slow service in the last week

jaybravo — Tue, 13 Aug 2024 21:15:12 GMT

I think we pay for 70 MBPS and usually got 30-50 which was quite adequate for our needs. However lately, it's gotten really slow, especially at weekends and evenings. Currently it's about 2mbps which is just about usable but it often goes down to 0.1 for long periods which is very frustrating as you can imagine.

I need an adequate speed and stability to do my work. How do I get this remedied?

thanks in advance

Re: verrrry slow service in the last week

ferguson — Tue, 13 Aug 2024 21:18:52 GMT

Have you looked at the help pages and done any checks as suggested there?

Subject to that, if you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

Re: verrrry slow service in the last week

jaybravo — Tue, 13 Aug 2024 21:22:06 GMT

thanks I've just checked my profile and updated with customer no. I would like the support team to get in touch please

Re: verrrry slow service in the last week

ferguson — Tue, 13 Aug 2024 21:25:36 GMT

Cool, they should pick this up tomorrow.

Re: verrrry slow service in the last week

Anonymous — Wed, 14 Aug 2024 05:48:04 GMT

Morning,

I'm sorry to hear this. I've run a test on the line now which hasn't detected a fault. The sync speed looks very consistent/stable and the connection also looks stable. Have you tried powering down the router for a full 30 minutes as this will reset the current session and can often increase the throughput speed? Are you connected wired or wireless when this happens please?

Thanks

Michelle

Re: verrrry slow service in the last week

jaybravo — Wed, 14 Aug 2024 07:11:09 GMT

Thanks for checking this Michelle. I only use it wirelessly. The speed is okay right now (8am). I'll see what happens later and try switching off the router if necessary

Re: verrrry slow service in the last week

Anonymous — Wed, 14 Aug 2024 07:14:11 GMT

Hello,

Ok thanks for confirming. If it only seems to happen of an evening then do you have a wired device that you could test with just to rule this out? If the wired speeds are fine then we can offer additional advice on the wireless connection.

Thanks

Michelle