topic Re: Returning equipment in Broadband

Returning equipment

Lowri2 — Wed, 14 Aug 2024 17:33:35 GMT

I am moving out and ending my contract on Sept 13th and have been told that the prepaid packaging will be sent to me on that day. But I won’t have access to the property so can the packaging be sent to my new address and then I can take the router with me when I move out and send the router back when I get the packaging at my new address? Otherwise I don’t understand how I can be expected to do this?

Re: Returning equipment

Gliwmaeden2 — Wed, 14 Aug 2024 17:42:40 GMT

Staff could send prepaid packaging as soon as you like to the old address, @Lowri2.

Check that you have completed details in Personal Information. Add your Talktalk landline number by going via your avatar; settings....

If you want the packaging sent to the new address, add that in Private Notes (at the end of the Personal Information area) and SAVE CHANGES.

Forum staff reply during the day (Monday to Friday).

Re: Returning equipment

Lowri2 — Wed, 14 Aug 2024 17:50:08 GMT

Thanks I was told that wasn’t possible! Where is the Private Notes sorry? Can’t find it - 1st time here!

Re: Returning equipment

Gliwmaeden2 — Wed, 14 Aug 2024 18:18:39 GMT

If you go via your name/avatar; settings. There's a drop down menu, @Lowri2.

Choose Personal Information for all your current details.

Private Notes is a few boxes further down..... after "Biography". Add the new address there.

SAVE CHANGES.

Re: Returning equipment

Karl-TalkTalk — Thu, 15 Aug 2024 08:11:39 GMT

I can see the new address in your private notes. I'll also send a returns bag to your current address now, so you can keep hold of this in case it's needed.

Thanks

Karl.