topic Supersafe in Broadband

Supersafe

TREACLE78 — Wed, 14 Aug 2024 21:28:57 GMT

Do you log in to this using your talktalk log in details

Re: Supersafe

ferguson — Wed, 14 Aug 2024 21:30:00 GMT

Does this help?

https://community.talktalk.co.uk/t5/Articles/SuperSafe-Overview/ta-p/2429531

Re: Supersafe

TREACLE78 — Wed, 14 Aug 2024 21:35:59 GMT

Thank you, sort of. This has just appeared as an icon on my tablet but I don't need this sort of thing on here. Think I will just remove it as I didn't ask for it

Re: Supersafe

Gliwmaeden2 — Wed, 14 Aug 2024 21:39:55 GMT

You may be paying for it, @TREACLE78. It may be included free for a while with your contract.

If you don't want it on any devices at all, you'd need to remove the software entirely in case it interacts with any other antivirus software you might want to use.

Re: Supersafe

ferguson — Wed, 14 Aug 2024 21:42:20 GMT

OK, but if it isn't Supersafe from TalkTalk could it be something else? It shouldn't just "appear" and it is a service that you have to actively sign up to, pay for and install on devices.

Re: Supersafe

TREACLE78 — Wed, 14 Aug 2024 21:42:59 GMT

Thank you I have removed it. As far as I am aware I don't have this in my package so no intention of paying for it. Main reason I have gone to talktalk is price as I am now a pensioner so got to cut back xx