IP Address Blacklist Issue

shellu2me — Thu, 15 Aug 2024 07:59:32 GMT

Dear TalkTalk Support Team,

I am currently experiencing issues with my internet connection due to my public IPv4 address being blacklisted. Below are the details:

Public IPv4: 92.21.113.128
Public IPv6: Not Detected
Location: Edinburgh, SCT GB
ISP: TalkTalk Communications Limited

It appears that my IP address is on a blacklist, and this is causing connectivity issues. I kindly request your assistance in delisting this IP address or moving me to a dedicated IP address to resolve the problem.

For additional information, please refer to the following link that was provided to me: PrivateBin Link.

Please let me know what steps I need to take or what further information you may require from me to resolve this issue.

Thank you for your prompt attention to this matter.

Re: IP Address Blacklist Issue

Karl-TalkTalk — Thu, 15 Aug 2024 09:12:48 GMT

The majority of ISP's will use dynamic IP addresses, and these will be reused across the customer base. You may at times obtain an IP address that may appear on a black list for any number of reasons from online streaming to spam mails etc.

I would first try powering off the router and ONT if connected to full fibre for an hour and then power on and see if a different IP is assigned.

Thanks

Karl.

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IP Address Blacklist Issue

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