topic Re: Phone and broadband fault unresolved after 2+ weeks! in Broadband

Phone and broadband fault unresolved after 2+ weeks!

MatandClare — Thu, 15 Aug 2024 14:29:09 GMT

Previously a Shell customer. Since migrating we have had no broadband and no landline phone. Fault occurred at same moment we received the “you’ve been successfully migrated” email! Raised the fault with TalkTalk….went through the self check process. TalkTalk concluded we needed the Openreach engineer to investigate. 2+ weeks later I’m still waiting to get the invite to book an engineer appointment! Do I have grounds to terminate my contract and move to another provider?

Re: Phone and broadband fault unresolved after 2+ weeks!

ferguson — Thu, 15 Aug 2024 14:33:25 GMT

As this seems to be affecting your whole service I have moved it to the Broadband section. The support team here will be happy to help, make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

Re: Phone and broadband fault unresolved after 2+ weeks!

Karl-TalkTalk — Fri, 16 Aug 2024 07:44:55 GMT

I'm showing that this issue is now logged out to Openreach.

Thanks

Karl.