topic Re: Requesting a return bag in Broadband

Requesting a return bag

younghiutung — Fri, 29 Sep 2023 22:31:31 GMT

Hello,

My contract has just been finished and I would like to request a return bag so that I can return the router and the related equipment to you. How can I get one?

Thanks.

Re: Requesting a return bag

Gliwmaeden2 — Fri, 29 Sep 2023 22:49:39 GMT

Have you actually cancelled your service, @younghiutung?

If your contract has just finished you will be on a rolling monthly contract, unless you actually cancel.

As part of processing your cancellation, a returns bag would normally be sent out to you.

Staff will reply after the weekend.

No problem getting one sent out via the forum staff if there's no sign of the other one turning up.

You'll need to complete your community forum profile details for them to identify your account. Add your Talktalk landline number in Personal Information. Go via your avatar/name; settings. SAVE CHANGES.

Re: Requesting a return bag

younghiutung — Fri, 29 Sep 2023 23:17:28 GMT

I have already switched to another provider after the contract finished, so it is a cancellation of service. Since I have not received any notice about returning equipment, I think I better request one in case it is missed.

Re: Requesting a return bag

Gliwmaeden2 — Sat, 30 Sep 2023 07:46:37 GMT

Staff will pick this up after the weekend and send one out to you, but you must complete your community forum profile details for them to have an address to send it to, @younghiutung.

Let us know if you decide to simply contact support via phone / Chat instead.

It's best to check that your old service is cancelled, as it depends which company you have moved to / a switch to Full Fibre which requires you to contact Talktalk directly yourself.

Re: Requesting a return bag

younghiutung — Sat, 30 Sep 2023 22:15:50 GMT

Thanks @Gliwmaeden2 , I added my address in the forum profile.

My old service was finished last Monday and I have received the final bill from Talktalk already but no information of returning equipments.

Not sure if I need to contact Talktalk by myself?

Just wish to get a return bag to avoid any future possible charges.

Re: Requesting a return bag

Gliwmaeden2 — Sat, 30 Sep 2023 22:45:26 GMT

Should still have plenty of time in hand, @younghiutung, so just wait for staff to reach this after the weekend.

Re: Requesting a return bag

Arne-TalkTalk — Mon, 02 Oct 2023 08:16:18 GMT

Hi younghiutung

I have requested a returns bag to be sent to you ASAP.

Regards

Re: Requesting a return bag

younghiutung — Mon, 09 Oct 2023 18:00:12 GMT

May I know if the return bag will be sent to my address by post?

I still haven't received any bags yet.

Thanks.

Re: Requesting a return bag

Arne-TalkTalk — Wed, 11 Oct 2023 08:44:34 GMT

It will be sent via Royal mail to the address on your account.

Re: Requesting a return bag

Nuno1980 — Mon, 26 Feb 2024 10:25:46 GMT

My contract has just been finished and I would like to request a return bag so that I can return the router and the related equipment to you. How can I get one?

Re: Requesting a return bag

Karl-TalkTalk — Mon, 26 Feb 2024 10:31:09 GMT

Can you add the home phone number or account number to your 'Community Profile' so I can locate the account.

Thanks

Karl.

Re: Requesting a return bag

colorn — Mon, 11 Mar 2024 11:24:42 GMT

Hi. I have some consumables which I think should come back to you, old router etc. Please may I have a returns bag.

Colin REMOVED

Re: Requesting a return bag

Anonymous — Mon, 11 Mar 2024 11:25:55 GMT

Hello,

Please can you create your own topic and we can look into this further for you.

Thanks

Michelle

Re: Requesting a return bag

LesHubbard — Tue, 18 Jun 2024 08:48:57 GMT

Requesting a return bag for talk talk router. Account terminated 4/6/24.

thankyou

Re: Requesting a return bag

Anonymous — Thu, 20 Jun 2024 06:34:03 GMT

@LesHubbard

Please can you create your own topic and we can arrange this for you.

Thanks

Michelle

Re: Requesting a return bag

Molly2023 — Sat, 22 Jun 2024 09:51:39 GMT

Please can you send me a return bag as cancel my membership & my account number is XXXXXX.

CUSTOMER DETAILS removed for security reasons.

Re: Requesting a return bag

Gliwmaeden2 — Sat, 22 Jun 2024 09:56:52 GMT

@Molly2023, as has been requested to other customers jumping on this thread:

Please return to the message board and click on start a topic.

You will need to complete your community forum profile details in the profile area - NEVER display account or personal information on the forum thread.

See the instructions in my very first reply on this thread for completing details.

Re: Requesting a return bag

Molly2023 — Sat, 22 Jun 2024 10:20:51 GMT

Please send return bag

Re: Requesting a return bag

Harrycrocker?! — Thu, 18 Jul 2024 13:36:46 GMT

Please mai a I have a return bag and table for my old Talk Talk router.

Re: Requesting a return bag

Gliwmaeden2 — Thu, 18 Jul 2024 13:48:32 GMT

@Harrycrocker?!, please see preceding posts re starting your own topic.

Also complete personal information details as also mentioned.