topic Re: Please can I have a return bag. in Broadband

Please can I have a return bag.

Sealate1 — Tue, 20 Aug 2024 07:45:47 GMT

I have tried three times . Listened to messages (AI and recorded), talked with someone after chat, all to no avail. Assurances and promises but still no return bag. This will be evidence that I have asked four times for a return bag. I will not be spending any more effort on this. No return bag will mean no return. TalkTalk can feel free to come and collect anytime.

Re: Please can I have a return bag.

Debbie-TalkTalk — Tue, 20 Aug 2024 07:48:32 GMT

Hi Sealate1

I'm really sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

Thanks

Debbie

Re: Please can I have a return bag.

Sealate1 — Tue, 20 Aug 2024 07:53:24 GMT

Done

Re: Please can I have a return bag.

Debbie-TalkTalk — Tue, 20 Aug 2024 08:05:43 GMT

HI @Sealate1

Thank you for updating your Community Profile.

I can see that the returns bag was ordered and was dispatched on 16/08. We usually advise to allow 48/72 hours for this to arrive but recently I have seen delays with these arriving.

If you haven't received this by Friday then please let me know.

Re: Please can I have a return bag.

Sealate1 — Tue, 20 Aug 2024 08:07:13 GMT

Okay

Re: Please can I have a return bag.

Debbie-TalkTalk — Tue, 20 Aug 2024 08:08:34 GMT

Hi Sealate1

Thank you 🙂