topic Re: Broadband outage on a regular basis in Broadband

Broadband outage on a regular basis

dedmans1 — Sun, 11 Aug 2024 10:50:20 GMT

The last few weeks our Broadband has periods of outage that improves when turning the modem off and on. Last night, no Netflix etc could be had and it is getting very annoying. The Modem is rather warm and could that be the problem?

Re: Broadband outage on a regular basis

KeithFrench — Sun, 11 Aug 2024 12:19:46 GMT

What make/model of router do you have? When this happens, what is the exact state of the light(s) on the front of it? Does the problem only affect wirelessly connected devices or wired (Ethernet) ones?

Re: Broadband outage on a regular basis

Debbie-TalkTalk — Mon, 12 Aug 2024 06:30:17 GMT

Hi @dedmans1

I'm really sorry to hear this.

The line test has detected a potential fault. Is the router currently connected at the test socket?

Re: Broadband outage on a regular basis

dedmans1 — Mon, 12 Aug 2024 09:07:15 GMT

The router is connected to an extension socket that was rewired completely less than a year ago when our land line failed. All is generally good but as I say there are numerous outages that sometimes improve when turned off and on. It ia a Sagem unit.

Re: Broadband outage on a regular basis

Debbie-TalkTalk — Mon, 12 Aug 2024 09:43:36 GMT

Hi @dedmans1

Would it be possible to connect the router to the test socket for a short while whilst I run another line test?

Would you like me to send a replacement router for testing too?

Re: Broadband outage on a regular basis

dedmans1 — Mon, 12 Aug 2024 10:23:55 GMT

I cannot shift the router today as my daugter is working here as it is such a hot day. A new router might be a good idea as the one we have has been here a long time and seems to get quite warm

Re: Broadband outage on a regular basis

dedmans1 — Mon, 12 Aug 2024 10:26:26 GMT

I would also add that my PC is not receiving emails today on my outlook account but my phone is! Very weird. never had that before.

Re: Broadband outage on a regular basis

Debbie-TalkTalk — Mon, 12 Aug 2024 10:28:00 GMT

Hi dedmans1

Ok no problem, we can try the router first. I will order this for you now 🙂

Please allow 24-48hrs for this to arrive. Let us know how the connection compares with this router.

Thanks

Debbie

Re: Broadband outage on a regular basis

Anonymous — Wed, 14 Aug 2024 07:46:50 GMT

Morning,

How are you getting on, has the replacement router arrived?

Thanks

Michelle

Re: Broadband outage on a regular basis

dedmans1 — Wed, 14 Aug 2024 13:38:17 GMT

It has not yet and incidently the broadband has behaved since we last messaged

Re: Broadband outage on a regular basis

Karl-TalkTalk — Wed, 14 Aug 2024 13:42:25 GMT

OK, keep monitoring. Try the new router when it arrives and lets see if if continues to behave.

Karl.

Re: Broadband outage on a regular basis

dedmans1 — Thu, 15 Aug 2024 13:44:37 GMT

Router arrived and connected.

Seems a lot sharper and faster.

Also has a brighter light on the front!

Re: Broadband outage on a regular basis

Karl-TalkTalk — Thu, 15 Aug 2024 13:50:56 GMT

OK, lets see how it behaves over the weekend.

Thanks

Karl.

Re: Broadband outage on a regular basis

dedmans1 — Wed, 21 Aug 2024 09:36:08 GMT

All good so far

Thank you

Re: Broadband outage on a regular basis

Karl-TalkTalk — Wed, 21 Aug 2024 09:37:16 GMT

No Problem 🙂

Karl