topic Re: Complaints Keep Getting Resolved Without Me in Broadband

Complaints Keep Getting Resolved Without Me

Essexresident — Tue, 20 Aug 2024 19:12:25 GMT

It has been two weeks since I was transferred from Shell Broadband and two weeks since I've had a usable Internet connection. At least 4 calls made by me where I went through all the usual things. Finally raised a complaint only to be informed it was closed via text without my input.

Then another was opened right after without input. Now a day later I get a call from a manager to say my problem should be dealt with by the migration team not her team so she'll be closing that complaint.

I don't know what to do at this point other than small claims.

Re: Complaints Keep Getting Resolved Without Me

Arne-TalkTalk — Wed, 21 Aug 2024 07:49:09 GMT

Hi Essexresident

So have the Shell team contacted you?

Re: Complaints Keep Getting Resolved Without Me

Essexresident — Wed, 21 Aug 2024 10:12:17 GMT

No they have not.

Re: Complaints Keep Getting Resolved Without Me

Arne-TalkTalk — Mon, 26 Aug 2024 12:58:58 GMT

All I can advise is to call and ask to speak top the migration team again.