topic Re: Replacement Router Request in Broadband

Replacement Router Request

Valnewrouter — Mon, 26 Aug 2024 23:09:07 GMT

Hi everyone, my router has sadly died. It's been intermittent for about a week, I've been resetting it etc but to no avail. Can I have a new one sent to my home please? Thanks

Re: Replacement Router Request

Debbie-TalkTalk — Tue, 27 Aug 2024 06:05:15 GMT

Hi @Valnewrouter

I'm sorry to hear this.

I've ordered you a replacement router, please allow 24-48hrs for this to arrive.

Please let us know how you get on.

Thanks

Debbie

Re: Replacement Router Request

Valnewrouter — Tue, 27 Aug 2024 07:03:19 GMT

Thanks so much for your help

Re: Replacement Router Request

Debbie-TalkTalk — Tue, 27 Aug 2024 07:06:18 GMT

Hi @Valnewrouter

You're welcome 🙂

Debbie

Re: Replacement Router Request

Valnewrouter — Thu, 29 Aug 2024 00:04:18 GMT

Received it today and it's all been set up. Great service! Thanks again

Re: Replacement Router Request

Anonymous — Thu, 29 Aug 2024 05:40:03 GMT

Good morning,

Excellent, I'm glad to hear this 🙂

Michelle

Re: Replacement Router Request

susaneilidh — Sun, 15 Sep 2024 13:31:21 GMT

How do I order a replacement router? We had a power issue in the house and router now died. No lights regardless of which socket I use. Have tried plugging it into various functioning sockets

Re: Replacement Router Request

ferguson — Sun, 15 Sep 2024 13:43:34 GMT

@susaneilidh

Please start your own topic and the support team will be happy to help.

Re: Replacement Router Request

susaneilidh — Sun, 15 Sep 2024 14:00:29 GMT

Thanks I've had a go at staying a new topic

Re: Replacement Router Request

Gliwmaeden2 — Sun, 15 Sep 2024 14:12:34 GMT

Please return to the message board and click start a topic.

You need to do this to have your own place in the queue for attention from staff. They will then respond after the weekend, @susaneilidh

Re: Replacement Router Request

Gliwmaeden2 — Sun, 15 Sep 2024 14:14:36 GMT

Spotted your new thread, @susaneilidh !

It wasn't showing, strangely, just a moment ago.

Re: Replacement Router Request

kas65 — Fri, 18 Oct 2024 18:32:24 GMT

how do i get a new router

Re: Replacement Router Request

Valnewrouter — Fri, 18 Oct 2024 18:40:31 GMT

Hi, you've got to start a new thread sadly, asking for a "Replacement Router Request". Good luck

Re: Replacement Router Request

Anonymous — Tue, 22 Oct 2024 07:57:45 GMT

Hi kas65,

I can see that my colleague has posted on your new topic.

Thanks

Michelle

Re: Replacement Router Request

Winnybago — Tue, 05 Nov 2024 12:50:33 GMT

My router flashes red light and then goes off.

Re: Replacement Router Request

Anonymous — Tue, 05 Nov 2024 13:19:13 GMT

Hi Winnybago,

I'm sorry to hear this. Please can you create your own topic and we'd be happy to look into this for you.

Thanks

Michelle

Re: Replacement Router Request

Bobbydeans — Thu, 21 Nov 2024 18:57:33 GMT

can i have a new router as mine keep crashing on me thank you

Re: Replacement Router Request

Anonymous — Fri, 22 Nov 2024 06:42:40 GMT

Hi @Bobbydeans

Please can you create your own topic and we can look into this for you.

Thanks

Michelle

Re: Replacement Router Request

Vonnie4 — Wed, 15 Jan 2025 08:04:12 GMT

I too need a replacement .I have to turn on and off several times a day as have connected with no Internet on all devices .So lose access to all smart devices and games consoles

Re: Replacement Router Request

Debbie-TalkTalk — Wed, 15 Jan 2025 08:06:33 GMT

Hi @Vonnie4

I will reply to your Private Message.

Thanks

Debbie