topic Re: Having to reconnect wifi on all devces multiple times a day in Broadband

Having to reconnect wifi on all devces multiple times a day

JLT1675 — Tue, 27 Aug 2024 20:44:48 GMT

i have to reconnect wifi on my phones and ipad everyday. I have rebooted the router multilple times but the problem still exists. This is in really annoying and inconvenient. Do I need new router?

Re: Having to reconnect wifi on all devces multiple times a day

Gliwmaeden2 — Tue, 27 Aug 2024 20:46:59 GMT

I don't think this is an issue for the email support page, @JLT1675.

I'll move it to the general Broadband message board.

Staff will respond during the day.

Make sure that you have completed your community forum profile details for them to identify your account.

Go via your avatar; settings; drop down menu...Personal Information. SAVE CHANGES.

Re: Having to reconnect wifi on all devces multiple times a day

Anonymous — Wed, 28 Aug 2024 06:54:05 GMT

Morning,

I'm sorry to hear this. Can I just confirm, is it only apple devices experiencing this issue?

Can you please update your community profile to include your:

Name
TalkTalk Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle