topic Re: Router keeps dropping low in Broadband

Router keeps dropping low

Nidge11 — Wed, 28 Aug 2024 11:11:23 GMT

My talktalk router keeps dropping out and talktalk wont replace it, asked several times over the past twelve month for a new one. My router came up with a message about some thing had expired on

my mobile showing the date when I had it to present day.The date spanned a 10yr gap 2014 to2024.

Is there any way can help,the router is a HAUWEI .Ihave been a customer of AOL when TalkTalk took them over.Why indeed do they refuse to give me new router when mine is over 10yr old

Re: Router keeps dropping low

Chris-TalkTalk — Wed, 28 Aug 2024 11:14:48 GMT

Hi Nidge11,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

Re: Router keeps dropping low

Nidge11 — Wed, 28 Aug 2024 17:32:18 GMT

Community profile updated

Re: Router keeps dropping low

Chris-TalkTalk — Thu, 29 Aug 2024 07:33:45 GMT

Thanks for updating your profile. Line test is picking up a potential issue, are you experiencing any problems with your telephone service, is there any noise on the line?

Chris

Re: Router keeps dropping low

Nidge11 — Thu, 29 Aug 2024 14:47:31 GMT

There is crackling on the line Chris

Re: Router keeps dropping low

Chris-TalkTalk — Thu, 29 Aug 2024 14:49:27 GMT

OK thanks. If you'd like us to arrange an engineer visit to investigate further please let us know and we'll confirm some details with you

Chris