topic Re: Slow and intermittent broadband in Broadband

Slow and intermittent broadband

MichaelT2 — Wed, 28 Aug 2024 19:19:22 GMT

Hello

Since moving from Shell the broadband is very poor, it is slow and intermittent. I have tried all the usual fixes of rooting and factory resetting the router, but it an old router.

Is it possible to be supplied with a new router?

Thanks

Mick

Re: Slow and intermittent broadband

ferguson — Wed, 28 Aug 2024 19:25:15 GMT

Sorry to see this. The support team here can certainly look at a replacement router for you, but they may want to check for any issues on your line first. Make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

Re: Slow and intermittent broadband

MichaelT2 — Wed, 28 Aug 2024 19:31:20 GMT

Thanks. I have done that now.

Re: Slow and intermittent broadband

Chris-TalkTalk — Thu, 29 Aug 2024 10:53:53 GMT

Hi Michael,

I've been advised that to get the help you need please give the team a call on 0345 172 0088, they'll be able to help.

Chris