Intermittent WiFi to all devices

AlexC2 — Thu, 29 Aug 2024 12:29:56 GMT

Hi, The WiFi from my talktalk router keeps intermittently (many times a day, usually after about 30 mins usage) dropping out when we’re close to it. It’s been happening a long time (months), but now I’ve had enough of switching WiFi off and back on..

Experienced on all device (3 different iPhones and Fire tablet), but iPhones more prone to issue ..

I read somewhere in the community there was some WiFi optimisation which might be causing.. Is that a possibility or has my router had it?

Re: Intermittent WiFi to all devices

Gliwmaeden2 — Thu, 29 Aug 2024 12:41:27 GMT

Wifi optimisation can't be switched off, @AlexC2.

Are you using the Sagemcom?

Re: Intermittent WiFi to all devices

KeithFrench — Thu, 29 Aug 2024 12:41:58 GMT

What make/model of router are you using?

Re: Intermittent WiFi to all devices

AlexC2 — Thu, 29 Aug 2024 13:02:56 GMT

Yes, FAST 5364-4.T8

Re: Intermittent WiFi to all devices

AlexC2 — Thu, 29 Aug 2024 13:01:48 GMT

Sagemcom, FAST 5364-4.T8

Re: Intermittent WiFi to all devices

KeithFrench — Thu, 29 Aug 2024 13:50:39 GMT

Thanks for that. First of all, you have mentioned that you have tried turning the WiFi off & on. That will cause you more problems as there is a bug with the current firmware versions, meaning the WiFi will not come back correctly. The only workaround to this at the moment is to perform a factory reset on the router. Log into the router & go to:-

Dashboard > See internet settings > Manage advanced settings > TalkTalk Wi-Fi Hub > Maintenance > Resets

Then click the Factory settings Reset button.

WiFi Optimisation cannot be disabled any more.

This is most likely a WiFi interference issue.

Slow speed, intermittent dropouts, breaks in the signal or no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a byproduct of the popularity of Wi-Fi.

However, other factors should be investigated first. When this happens, what are the lights showing on the front of the router? Do you have any wired connections & if so, how do they perform?

Generally speaking, the 2.4GHz band suffers a lot more from interference than the much faster 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.

In other words, I try to help you optimise your Wi-Fi connection. The next stage involves sending out a guide to you to help you get me some important diagnostic results so that I can analyse them for you and recommend changes to your router configuration to solve them.

I only send this out to people who request it.

The information below is provided by TalkTalk, for confirmation please contact @Debbie-TalkTalk or@Michelle-TalkTalk.

KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help with others.

If you need further help or, if we need to take any details such as personal information about your account like phone numbers, account numbers etc. one of the TalkTalk team will jump in and help out.

Re: Intermittent WiFi to all devices

Anonymous — Mon, 02 Sep 2024 05:37:30 GMT

Morning,

How are you getting on?

Thanks

Michelle

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Intermittent WiFi to all devices

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