topic Re: shell migration saying my payment didn't go through in Broadband

shell migration saying my payment didn't go through

nrosko — Thu, 29 Aug 2024 17:20:52 GMT

I've never missed any payments in my life, can prove i had funds in my account. Why am i being charged 12.50? Why do you want upfront payments? Very concerned this will effect my credit rating. I had no idea i was with talk talk thought i was being scammed at first. Well i guess i am being scammed.

Re: shell migration saying my payment didn't go through

Gliwmaeden2 — Thu, 29 Aug 2024 17:58:22 GMT

@nrosko, Talktalk will not take the £12.50.

Errors with the DD for migrating Shell customers are Talktalk's fault, but you still need to cover the bill for your service with a one-off card payment.

Phone support is available till 7pm, Chat till 9pm. Speak to the Shell Migration team if you have any further questions about it:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Re: shell migration saying my payment didn't go through

nrosko — Thu, 29 Aug 2024 19:25:06 GMT

Can you tell me if this will effect my credit rating please.

Re: shell migration saying my payment didn't go through

Gliwmaeden2 — Thu, 29 Aug 2024 19:41:23 GMT

It won't because Talktalk are taking responsibility for the error and not taking the extra £12.50.

Re: shell migration saying my payment didn't go through

Arne-TalkTalk — Fri, 30 Aug 2024 07:32:13 GMT

Hi @nrosko

You will NOT be charged any admin fees, We are advising you to make a one off payment this month either online our over the phone.

Sorry for any inconvenience caused