topic One of the former Shell Customer that received the no payment message. in Broadband

One of the former Shell Customer that received the no payment message.

CJ007 — Sat, 31 Aug 2024 07:41:13 GMT

The lack of information about what is going on is abit stressful, as I've already had a stressful couple of years and I really don't want the added headache and I don't want to have to pay the admin fee, as I was told, I didnt have to do anything during the switch and I know it says we won't be charged but still....
So I was wondering should I just try and pay the bill manually or wait for the outcome?
I equally don't want to be charged twice.

Re: One of the former Shell Customer that received the no payment message.

fr8ys — Sat, 31 Aug 2024 07:49:01 GMT

you wont be charged twice and the fee will be deleted from your account.

There is a pinned topic to the top of the forum from a TalkTalk staff support member to this effect.

If you are able to pay via an alternative method then please do so.

The Direct Debit should work for your next bill.

Its unfortunate that the timing of the transfer meant that the Direct Debits did not transfer at the same time.

Hope this helps to put your mind at rest.

Re: One of the former Shell Customer that received the no payment message.

Anonymous — Fri, 06 Sep 2024 07:37:06 GMT

Thanks @fr8ys

Michelle