topic Re: Horrendous service in Broadband

Horrendous service

pkuus — Sat, 31 Aug 2024 19:27:25 GMT

I have been without Internet connection for hours now. Tried contacting chat, but they just gave me a general link and refused to answer any questions by passive-aggressively reposting that general link to my question. Online it says that there is an open case, but when I click on it, it says it's been resolved. Cannot do a speed test etc. because TalkTalk "can't find my router". Cannot call anyone or chat to anyone because everything is closed now. I work from home, so I really need Internet connection. TalkTalk service has been absolutely horrendous with useless connection speeds as long as I've been with them since the unfortunate Shell merger. Any idea what I could do?

Re: Horrendous service

KeithFrench — Sun, 01 Sep 2024 12:36:27 GMT

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: Horrendous service

Chris-TalkTalk — Mon, 02 Sep 2024 07:59:22 GMT

Hi pkuus,

I'm sorry to hear that you're experiencing problems with your service. We have a dedicated support team for our Shell migration customers so if you call the number Keith provided (0345 172 0088), they should be able to help

Chris