topic Re: Replacement Router in Broadband

Replacement Router

Tommy_Tomatoes — Sat, 31 Aug 2024 15:12:49 GMT

Hello,

I recently bought a new laptop and every time I connect to the wifi the router (DSL-3782) immediately loses connection and stops working. i have updated all the wifi drivers on my laptop but the issue persists.

The router also will randomly drop connection once or twice a day so please could I request a replacement router as I am not confident in updating the firmware on the router itself.

Thanks.

Re: Replacement Router

KeithFrench — Sun, 01 Sep 2024 12:37:44 GMT

That router has been discontinued, I have asked one of TalkTalk's support to pick your thread up and replace it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

Re: Replacement Router

Debbie-TalkTalk — Mon, 02 Sep 2024 06:39:32 GMT

HI @Tommy_Tomatoes

I've ordered you a replacement router, please allow 48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

Re: Replacement Router

Tommy_Tomatoes — Tue, 03 Sep 2024 05:40:42 GMT

Thanks very much, hopefully this fixes the issues.

Re: Replacement Router

Debbie-TalkTalk — Tue, 03 Sep 2024 05:50:50 GMT

Hi @Tommy_Tomatoes

No problem 🙂

Please let us know how you get on.

Thanks

Debbie

Re: Replacement Router

Debbie-TalkTalk — Fri, 06 Sep 2024 06:31:48 GMT

Hi @Tommy_Tomatoes

Have you received the replacement router?