topic Re: DG8041W dropping 2.4GHz band in Broadband

DG8041W dropping 2.4GHz band

New Forest Giles — Mon, 02 Sep 2024 10:25:10 GMT

In the last week my router has somehow 'switched off' the 2.4GHz wifi band on 4 occasions. On each occasion I log into the router's Advanced Configuration, WLAN, 2.4G Basic Network, to see the SSID Status as 'Disabled'. Re-checking the Enable SSID: box and hitting the Apply button fixes it.

Any ideas what may have suddenly caused this to start happening on this relatively old router that has previously worked fine?

Router details:

Hardware Version:	I.1.01
Software Version:	v1.05t

Re: DG8041W dropping 2.4GHz band

Debbie-TalkTalk — Mon, 02 Sep 2024 10:28:47 GMT

Hi New Forest Giles

Have you tried factory resetting the router?

Re: DG8041W dropping 2.4GHz band

New Forest Giles — Mon, 02 Sep 2024 10:34:29 GMT

Nope, I was hoping to avoid this as I have a high degree of customisation which will take some time to re-configure.

However a factory reset is the logical first step...

Re: DG8041W dropping 2.4GHz band

Karl-TalkTalk — Mon, 02 Sep 2024 10:37:42 GMT

If a factory reset will not re-enable the Wi-Fi channel, then a replacement router will have to be sent.

Thanks

Karl.

Re: DG8041W dropping 2.4GHz band

Debbie-TalkTalk — Fri, 06 Sep 2024 06:45:46 GMT

Hi New Forest Giles

How are you getting on?

Re: DG8041W dropping 2.4GHz band

New Forest Giles — Fri, 06 Sep 2024 13:39:18 GMT

Funnily enough ,the router has behaved perfectly since I first posted on Monday.

If it fails again, I'll go for a factory reset the weekend after, when I will have sufficient time.

Re: DG8041W dropping 2.4GHz band

Debbie-TalkTalk — Fri, 06 Sep 2024 13:41:15 GMT

Hi New Forest Giles

Ok, thank you for letting us know.