topic Re: Error message when trying to test broadband in Broadband

Error message when trying to test broadband

SamMills — Mon, 02 Sep 2024 12:55:20 GMT

i keep getting this message whenever I try to test my broadband

I moved over from Shell and had keep getting issues since

Re: Error message when trying to test broadband

Debbie-TalkTalk — Mon, 02 Sep 2024 13:07:44 GMT

Hi SamMills

Is your service now live?

Have you tried running the speed tester in a different browser?

Are you running a speed test from here Broadband Speed Test | Check Your Internet | TalkTalk

Re: Error message when trying to test broadband

Debbie-TalkTalk — Mon, 02 Sep 2024 13:08:23 GMT

Also to add, are you running the My Connection test here Service Status | TalkTalk Help & Support

Re: Error message when trying to test broadband

SamMills — Mon, 02 Sep 2024 14:25:13 GMT

Been live for a couple of months, tried on different browsers as well as my phone. Tried the link you sent

Re: Error message when trying to test broadband

Anonymous — Tue, 03 Sep 2024 08:10:16 GMT

Hello,

Can you please update your community profile to include your:

Name
TalkTalk Telephone number or Account number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle