topic Re: Power cable to router failed in Broadband

Power cable to router failed

Chrissyg — Sun, 01 Sep 2024 18:20:50 GMT

My talk talk cable has failed, the router is pretty old, had it for ages, do I need to buy new power supply or will talktalk supply?

Re: Power cable to router failed

Anonymous — Mon, 02 Sep 2024 06:44:47 GMT

Hello,

Can you please update your community profile to include your:

Name
Telephone number or Account number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: Power cable to router failed

Chrissyg — Mon, 02 Sep 2024 07:38:32 GMT

I have updated my profile

Re: Power cable to router failed

Chris-TalkTalk — Mon, 02 Sep 2024 07:47:32 GMT

Hi Chrissyg,

I've ordered a replacement router, it should be with you within a couple of working days

Chris

Re: Power cable to router failed

Chrissyg — Tue, 03 Sep 2024 10:58:31 GMT

So I found it confusing posting on this forum, I had no internet, due to router failure so had to use my talktalk mobile data, lost all my data allowance over Sunday & Monday trying to get in touch with talktalk ( couldn’t manage to speak to a human by phone) but deflated now

Re: Power cable to router failed

Chris-TalkTalk — Tue, 03 Sep 2024 11:10:27 GMT

I'm sorry for any inconvenience, the replacement router should be with you soon

Chris

Re: Power cable to router failed

Anonymous — Fri, 06 Sep 2024 11:41:21 GMT

Hi @Chrissyg

How are you getting on? Has the replacement router arrived?

Thanks

Michelle

Re: Power cable to router failed

Chrissyg — Fri, 06 Sep 2024 13:22:04 GMT

Thank you Router received and all is working well

Re: Power cable to router failed

Debbie-TalkTalk — Fri, 06 Sep 2024 13:26:11 GMT

Hi @Chrissyg

That's great news, thanks for letting us know 🙂

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie