topic Re: Router keeps restarting in Broadband

Router keeps restarting

gathomas — Mon, 02 Sep 2024 18:56:55 GMT

I'm a long term customer with a router that must be 6+ years old now. It has started resetting itself every few minutes (light alternately flashes orange then white then stays white once reset). The line has tested okay and I still get good WiFi speed when connected. I can't make Tech support understand this who seem to insist that it is a WiFi issue so give me advice on router placement. But obviously the WiFi will drop when the router is in the process of resetting. How can I get a new router or at least get the router investigated.

Re: Router keeps restarting

Debbie-TalkTalk — Tue, 03 Sep 2024 05:55:36 GMT

Hi @gathomas

Please can you add your name and TalkTalk landline number to your Community Profile, I can then send you a replacement router for testing.

Thanks

Debbie

Re: Router keeps restarting

gathomas — Tue, 03 Sep 2024 06:54:36 GMT

Thanks Debbie, have added details as requested.

Re: Router keeps restarting

Debbie-TalkTalk — Tue, 03 Sep 2024 07:21:06 GMT

Hi @gathomas

Thank you 🙂

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks again.

Debbie

Re: Router keeps restarting

Debbie-TalkTalk — Fri, 06 Sep 2024 06:38:28 GMT

Hi @gathomas

Have you received the replacement router?

Re: Router keeps restarting

gathomas — Fri, 06 Sep 2024 06:50:08 GMT

Yes thank you, received yesterday afternoon. Have installed and all okay for last 12 hours

Re: Router keeps restarting

Debbie-TalkTalk — Fri, 06 Sep 2024 06:53:16 GMT

Hi @gathomas

That's great 🙂

If you do experience any further issues then please let us know.

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie